SOURCE: Blazent

October 31, 2006 13:08 ET

IT Outsourcers Take Advantage of Blazent's Asset Management Analysis Platform

Software Enables Multi-Client Business Intelligence of Assets, Related Services, and Delivery Data

SAN MATEO, CA -- (MARKET WIRE) -- October 31, 2006 -- Blazent, the leader in IT business intelligence (BI), today announced the full availability of Blazent's BI4IT software platform for IT outsourcers. Already deployed at key IT outsourcer accounts in a wide array of enterprises, Blazent is being used to achieve greater visibility and control over hardware and software assets, related lifecycle services, and service delivery data. Additionally, outsourcers with hosting capability can use Blazent in a multi-tenant environment to manage numerous unique enterprises while gaining an aggregate view of their entire IT service management (ITSM) effort.

"IT service providers undertake enormous financial, operational, and contractual risk in accounts where they are purchasing, maintaining, or servicing millions of hardware and software assets for their clients," says Lou Salfi, Vice President of Sales for Blazent. "Blazent helps to solidify client confidence, optimize asset and resource investments, and shore up service delivery frameworks."

Consolidating IT Asset Management (ITAM) Data

ITAM data can exist in dozens of business and operational management silos including discovery, provisioning, service desks and help desks, software inventory, and client billing systems. To analyze asset management data for optimization initiatives, client delivery executives have traditionally employed manual processes, such as collecting data from various systems into a spreadsheet and manually reconciling and cleansing the data.

Blazent's configurable platform significantly shortens this window by triangulating various data sources into a gold asset record. These gold records are stored in Blazent's analysis-driven data warehouse and associated data marts. From there, Blazent's web portal interface provides IT outsourcers on-demand, role-based reporting and other asset analytics to gain a strategic view of their ITAM transaction and coordination efforts.

Global Delivery and Multi-Tenant Ready

For IT outsourcers looking to streamline service delivery, Blazent's multi-tenant capabilities provides a centralized approach to optimize assets and service resources across multiple accounts. Using Blazent in a leveraged environment, service providers gain segmented views of their client infrastructures, with analysis to better manage shared services. IT outsourcers can then effectively reduce their service costs while maintaining visibility of their service level agreements. Furthermore, clients can log in to view their assets and spending, strengthening outsourcer communications and gaining service level awareness.

About Blazent

Global 2000 organizations challenged with unifying and analyzing their distributed IT management data turn to Blazent, the pioneer in business intelligence for IT. Blazent integrates and maps data from IT and business management sources (including asset inventories, CMDBs, network discoveries, help desks, HR, and procurement systems, etc.) to form a certified, global, business-driven data warehouse. To speed decision-making towards financial, operational, and strategic goals, Blazent adds proven out-of-the-box analytics focused on IT asset optimization, vendor contract management, and developing value-focused operating models such as chargeback systems. Additional information is available online at www.Blazent.com or by calling 650.286.5500.

Contact Information

  • Contact:
    Derek Cheng
    650.286.5561