SOURCE: InQuira Inc.

September 25, 2006 08:00 ET

InQuira Receives TMC Labs 2006 Innovation Award

InQuira 7 Singled Out for Outstanding Innovation

SAN BRUNO, CA -- (MARKET WIRE) -- September 25, 2006 -- InQuira Inc., a provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, announced today that Technology Marketing Corporation's TMC Labs division named InQuira 7 a 2006 Innovation Award winner.

"Businesses face a long list of customer service challenges -- how to provide consistent service across channels; how to deliver a rich and satisfying experience to customers; how to accelerate problem resolution processes and contain costs; how to leverage enterprise knowledge to more effectively serve customers, and many others," said Mike Murphy, InQuira's CEO. "We are committed to helping companies address these problems, and appreciate the recognition from TMC Labs for our innovative solutions for knowledge management, web self-service and agent-assisted service."

"InQuira has clearly demonstrated to the staff of TMC Labs that InQuira 7 is truly innovative in the contact center industry. New companies, new products and new services for CRM and contact centers are being created all the time. With the rapid advances in technology, there's never been a greater need for this award," said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Interaction Solutions.

"The TMC Labs Innovation Awards are based solely upon the uniqueness of the company's offering or how pioneering the particular product is. It is not based on company revenue or number of products sold. It is based on the concept that InQuira is innovative," according to Tom Keating, CTO and TMC Labs Editorial Director.

Keating continued, "InQuira deserves this great honor for creating a ground-breaking contact center product. I look forward to seeing other innovative solutions from InQuira as they continue to contribute to the future of the contact center marketplace."

The TMC Labs 2006 Innovation Award highlights will be published in the September and October 2006 issue of Customer Interaction Solutions magazine.

About InQuira

InQuira improves the quality of customer interactions through websites and contact centers with integrated applications for intelligent search, knowledge management, analytics and user experience. InQuira's solutions leverage InQuira's patented intelligent search technology to understand a customer's intent in real-time, and dynamically create a personalized response experience that incorporates the right information, data, applications and navigation paths to meet that customer's need. InQuira's blue-chip customers include Bank of America, AVIS Group, Pitney Bowes, Chrysler, Sun Microsystems, BEA Systems, Fidelity Investments, and Honda. For more information, visit www.inquira.com.

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