January 25, 2010 12:24 ET

InQuiring Minds Gather in Chicago and San Francisco

Research, Panels, and Case Studies Examine InQuira's Impact in Infusing Knowledge Into Customer Support at First Customer Summits of 2010

CHICAGO, IL and SAN FRANCISCO, CA--(Marketwire - January 25, 2010) - InQuira, a leading provider of enterprise knowledge solutions for web self-service, contact center support and knowledge intranets, today announced the commencement of their first customer summit of 2010, InQuiring Minds in Chicago. InQuira will also be holding a second InQuiring Minds summit in San Francisco, each event will include panels, case studies and the presentation of research on the impact that knowledge management and the understanding of intent can have on improving the customer experience.

Chicago InQuiring Minds details

When:   Monday, January 25th - Wednesday, January 27th 
Where:  Park Hyatt, Chicago
Who:    Speakers from - 
        Forrester Research 
        Nationwide Financial
        Nationwide Insurance
        Harland Financial

San Francisco InQuiring Minds details

When:   Wednesday, February 3rd - Friday, February 5th
Where:  Four Seasons, Palo Alto
Who:    Speakers from - 
        Forrester Research 
        International Game Technology (IGT) 

For more information on registration and InQuira's user summits, please visit

About InQuira

InQuira Inc. provides software applications for web self-service, collaboration, knowledge management, and agent-assisted support built from a common technology platform that makes it possible for companies to provide a consistent customer service experience across web, phone and community channels. Featuring tight integration of search, content management, discussion forums and analytics, the InQuira platform ensures companies can author and harvest knowledge, make it accessible to the right people at the right time, and measure its effectiveness at resolving customer problems. Blue-chip customers include Nokia, 3M, Juniper Networks, RBS, Pitney Bowes, SprintNextel, and E*Trade. The company is headquartered in San Bruno, Calif. and can be reached at +1 (650) 246-5000 or via the Web at

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