SOURCE: Thunderhead Ltd.

Thunderhead Ltd.

June 22, 2010 08:00 ET

Industry Leaders to Discuss Future of Customer Communications at Thunderhead Innovate 2010 User Conference

Attendees to Gain Insight on Improving the Customer Experience, Reducing Carbon Footprint and Effective Management of Financial Services Reform

IRVINE, CA--(Marketwire - June 22, 2010) -  Thunderhead, a global provider of customer communications management (CCM) software, will hold Thunderhead Innovate, its third annual North American Customer Conference, on June 24-25 in New York City. The event will feature keynotes, customer testimonials, product overviews and hands-on training sessions for users looking to develop effective customer communications strategies. Attendees will learn best practices on how to utilize the Thunderhead NOW platform to improve operational performance and enhance the customer experience, while increasing profitability, managing cost and driving growth.

Featuring a notable list of experts, keynote speakers will tackle different aspects of managing successful customer communications. Jeanne Bliss, customer leadership executive and owner of CustomerBliss, will share the top five steps companies can take to earn their customers' rave. Jeanne has over 25 years' experience focusing companies on their customers, redirecting priorities and delivering transformational changes to the brands' customer experience. Jeanne has served in C-level positions advocating for customers at five major US corporations including Lands' End, Allstate Corporation and Microsoft. 

Other distinguished speakers include Chris Walker, Executive Officer at The Carbon Trust LLC, and Graham Harper, vice president at Delta Strategy Group. Chris is a global climate change and environmental markets executive with 15 years' progressive responsibility in sustainability strategies. He will address the challenges corporate America now faces to meet the demand to go green, and the risks and ramifications of ignoring global climate change. Harper spent six years doing Congressional committee work before handling legislative affairs in the Office of External Affairs of the Commodities Futures Trading Commission (CTFC). He will discuss the latest on the financial regulatory reform effort in Congress with a focus on OTC derivatives, what companies can expect in the long and short term, and how to best prepare.

"As a company, we pride ourselves in understanding and servicing our customers' greatest needs," said Glen Manchester, CEO at Thunderhead. "We hope Thunderhead Innovate will offer our users an ideal opportunity to network and collaborate to best strengthen their company's strategic imperatives, while learning how better to leverage Thunderhead's customer communications management software. In today's age of consumerization, the overall customer experience is essential to thriving as a business."

The Thunderhead NOW platform automates the production and delivery of highly personalized and relevant customer communications. Based on an open standards-based architecture, Thunderhead allows business users to control and have visibility throughout the entire communications process. Thunderhead's global customers include Bank of America, AMEX, Credit Suisse, Morgan Stanley, Nomura, Globus, ICAT, Dearborn National, Blue Cross Blue Shield Medavie and others in the insurance, financial services and government sectors. Several clients will address health insurance correspondence, longevity markets contract and compliance process, and P&C claims process demonstration.

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About Thunderhead

Thunderhead changes the way companies engage with their customers, enabling measurement and learning from every interaction to drive greater loyalty and profitability. Its innovative software platform, Thunderhead NOW, empowers organisations in investment banking, insurance, healthcare, retail banking and government to transform their customer or client communications, improving efficiency and reducing risk. Thunderhead NOW is unique in its open standards architecture, business user-centric design and native XML-based support for multi-channel communications. Thunderhead services its global customer base from offices located in North America, Europe and Asia Pacific.

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