SOURCE: IneoQuest Technologies

IneoQuest Technologies

October 27, 2009 09:00 ET

IneoQuest Introduces Industry's First Vendor-Agnostic Video-On-Demand (VOD) Monitoring and Service Assurance Tool for Quality Management

IQDialogue™ MSO VOD Provides Complete View of VOD Service Across Multiple Systems; Gathers Device Data, Monitors Services and Performs End-to-End Fault Correlation

MANSFIELD, MA--(Marketwire - October 27, 2009) - IneoQuest Technologies, Inc., the global provider of advanced quality and service assurance solutions for digital video, today announced IQDialogue™ MSO VOD, an advanced quality monitoring and service assurance tool for the delivery of video-on-demand (VOD) services. Cable multi-system operators (MSOs) benefit from IneoQuest's end-to-end, vendor-agnostic tool by being able to consistently collect, monitor and analyze delivery data across multiple systems in order to locate and troubleshoot the exact cause of service issues associated with ordering, streaming and viewing VOD programs.

The technology that powers today's VOD service is increasingly complex for cable MSOs to manage; however, its dependable operation is vital to subscriber quality of experience (QoE) and MSO quality of service (QoS), as well as operator revenue assurance. Until IQDialogue MSO VOD, operators lacked a uniform method of gathering, analyzing and correlating data across various systems to pinpoint the cause of service issues and instead relied on vendor-based monitoring, data and fault management. As a result, operators faced multiple vendor interfaces and disparate information.

Now, IQDialogue MSO VOD provides an easy-to-understand, holistic view of the provider's VOD service in real-time. Implementing IQDialogue MSO VOD probes at critical network points, MSOs can monitor, analyze and log data across multiple traffic flows, from the servers to set-top boxes, to locate the exact cause of a failure along the network, receive event notifications immediately and conduct true end-to-end fault correlation. With this ability, MSOs can prevent future system failures, and when they happen, reduce the time and operational expenses of multiple truck rolls and indiscriminate troubleshooting, both of which can result in subscriber churn and refunds.

Additionally, IQDialogue MSO VOD can be complemented by the IneoQuest iDMS™ management system for a consolidated, operator-customized visualization of multiple MSO VOD probes deployed throughout their network.

IQDialogue MSO VOD supports:

--  Real-time VOD capacity dashboards on a per-service-group basis;
--  Inbound and outbound OOB/Aloha network traffic monitoring; and
--  Transaction protocols defined by ISA and NGOD.

"VOD is a key differentiator for cable MSOs in the race to capture new subscribers while retaining satisfied ones, and we're at an exciting time when technology is currently available that can significantly improve the VOD experience," said Gino Dion, vice president of strategic solutions at IneoQuest. "A vendor-agnostic solution like IQDialogue MSO VOD allows operators to go beyond simply reviewing device logs in attempt to identify VOD transaction failures and enables them to automate the process for real-time alarming and perform data correlation for better troubleshooting. As a result, problems can be identified before subscribers are impacted."

IQDialogue MSO VOD joins IneoQuest's award-winning family of products, which address QoS and QoE for the control plane of a video delivery network by monitoring, analyzing and troubleshooting transactions. Leveraging IneoQuest solutions, tier one and tier two cable service providers can improve a subscriber experience despite the complexity associated with control plane protocols and data traffic for services such as switched digital video, Microsoft® Mediaroom™ and VOD.

About IneoQuest Technologies

Recognized as one of the fastest growing companies in North America by Deloitte LLP for the third year in a row and receiving numerous awards for its product innovation, IneoQuest has a rich heritage of developing industry-first video test and measurement solutions for both legacy video network delivery and leading edge offerings like switched digital video (SDV), IPTV and video on demand (VOD). The company enables its customers to design, build, deploy and manage digital video networks with unique combinations of hardware, software and services.

IneoQuest has been providing the cable, broadcast, satellite, telecommunications providers and equipment manufactures with forward-thinking concepts and metrics for ensuring Quality of Service and Quality of Experience, including the three planes of video delivery networks, High Program Availability, the patented Media Delivery Index (MDI) and other patent-pending technologies. To deliver custom and complete solutions to its customer base, IneoQuest leverages a premier partner network, which includes Microsoft®, Cisco Systems Inc. and Spirent® Communications. Headquartered in Mansfield, Massachusetts, IneoQuest has sales operations in the North American, European, Asian and Latin American regions. More information is available at

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