Infonet Services Corporation

Infonet Services Corporation

January 11, 2005 08:01 ET

Infonet Announces Worldwide Availability of FirstWatch




JANUARY 11, 2005 - 08:01 ET

Infonet Announces Worldwide Availability of FirstWatch

EL SEGUNDO, Calif.--(CCNMatthews - Jan 11, 2005) -

Advanced Service Delivers Unified Monitoring, Reporting and Management
Capabilities to Client-Owned IT Infrastructure

Infonet Services Corporation (NYSE:IN), a leading provider of global
communications services for multinationals, today announced the
worldwide availability of FirstWatch remote monitoring, reporting and
management capabilities.

With FirstWatch, Infonet is able to extend its value-added management
services beyond the customer premise routers provided under its Global
Connect service and into client-owned IT infrastructure elements such as
LAN switches, servers, security devices and IP telephony systems.

"Communications service providers are increasingly looking to play a
larger role in their customers' networking infrastructures. An important
step in that direction is ensuring the delivery and performance of
enterprise applications and the infrastructure they run on," said Ron
Kaplan, Research Manager, Business Network Services for IDC.

FirstWatch is offered for the following network elements, whether they
are associated with sites on Infonet's The World Network, a private
leased line network, or the network of another communications service

-- FW 5000 - Network - including routers, concentrators, multiplexers,
switches (LAN, WAN, optical), Wi-Fi infrastructure and hubs

-- FW 6000 - Security - for firewalls, intrusion detection systems,
appliances and other security-specific devices

-- FW 7000 - Server - for server management, including server resource
and application management

-- FW 8000 - IP Telephony - for IP telephony devices and IP telephony
services such as dial plan management and application management

The flexible and modular design of FirstWatch recognizes the varying
levels of internal investment in monitoring and reporting tools, staff
and processes that most multinationals already have in place.

The result is a unified service that lets multinationals selectively
"out-task" a wide range of management options on a device-by-device
basis -- from monitoring and alerting to performance management,
configuration management, change control and fault resolution and

Using Infonet's easy-to-use client portal,,
multinationals can access FirstWatch reports and monitor their IT
infrastructure 24/7.

"Clients using this service have achieved an average of 41% reduction in
systems failures and a sharp reduction in IT help desk trouble tickets,
usually within the first 60 days," commented Andrew McBride, senior
product manager, Infonet. "FirstWatch offers a unified management
solution regardless of the diversity of a multinational's IT
infrastructure -- a key benefit for organizations with multiple sites
with varying IT requirements."

About Infonet

Infonet Services Corporation, known for its quality of service, is a
leading provider of managed network communications services for nearly
3,000 multinational entities.

Employing a unique consultative approach, Infonet offers integrated
solutions optimizing the complex relationship between enterprise
applications and the global network.

Extensive project management capabilities are the foundation for the
services and solution offerings (broadband, Internet, intranet,
multimedia, videoconferencing, wireless/remote access, local
provisioning, application and consulting services) positioning Infonet
as a single-source partner for multinational entities. In particular,
Infonet IP VPN solutions offer multinationals a unique combination of
Private and Public IP services as well as a full set of Managed Security
and Mobility Services.

Rated "Best in Class" overall in Telemark's survey of Global Managed
Data Network Services and Managed IP Services, Infonet also has won
"Best Customer Care", "Best Managed Service", "Best Regional Carrier"
and "Best Carrier" at the World Communication Awards. Founded in 1970,
Infonet owns and operates The World Network®, accessible from more
than 180 countries, and provides local service support in more than 70
countries and territories.

Infonet's stock is traded on the New York Stock Exchange under the
symbol "IN." Additional information about the company is available at

Safe Harbor Statement: Infonet may have made forward-looking statements
in this release. These statements, if any, are based on information
available to the company as of the date of this release and Infonet
undertakes no duty to update the information to take account of later
events. The accuracy of our forward-looking statements will also be
affected by the strength of the market for Infonet products and
services, competition, the timely transitioning of new business
opportunities to Infonet's network and the effect of currency
fluctuation. Investors should bear these risk factors in mind as well as
those elaborated on in Infonet's 10-K, 10-Qs and other recent filings
made with the U.S. Securities and Exchange Commission. These documents
are available through the investor relations portion of Infonet's web
site at


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