SOURCE: Informiam

August 29, 2006 10:18 ET

Informiam Takes 'Best of Show' Award at ICCM 2006

Informiam Call Analyzer Voted Top Contact Center Solution for Knowledge Management Reporting & Analytics

ATLANTA, GA -- (MARKET WIRE) -- August 29, 2006 -- Informiam, the leading provider of real-time performance management software for contact center operations, announced today that its Call Analyzer has taken top honors in the ICCM 2006 Best of Show Awards in the Knowledge Management Reporting & Analytics category. The winners were announced by Questex Media Group at the ICCM Conference & Expo held August 14-16 in Chicago. ICCM is the longest-standing contact center event in the industry.

"Companies with business-critical enterprise contact centers need to be able to pinpoint problems and resolve them before they cause serious damage," said Stuart Granger, President and COO for Informiam. "Call Analyzer customers cite clear advantages of using our product, and winning an ICCM Best of Show Award is further validation that we're on the right path."

Call Analyzer is a real-time performance management solution that allows call center executives and personnel to resolve problems before they impact the customer. Call Analyzer identifies business issues and opportunities in real-time and uses advanced business rules to solve the problem. Call Analyzer is part of the Informiam Real-Time Performance Management Suite for Contact Centers solution.

"With Call Analyzer, contact centers can reduce issue identification time by as much as 90 percent, meet service levels without adding staff, and optimize revenue streams by minimizing business interruptions," said Granger.

According to Suzanne Graf, event director at Questex Media Group, "The ICCM awards programs recognize the companies and individuals that are truly at the forefront of innovation and leadership in the contact center industry. We're thrilled to honor Informiam for its Call Analyzer product in the Knowledge Management Reporting & Analytics competition and applaud them for producing an excellent solution."

The seventh annual ICCM Conference & Expo Best of Show Awards honor exhibitors and products with the best potential to change the future of the contact center industry. Best of Show judges were comprised of independent industry analysts, consultants, editors and writers. Exhibitor's entries were judged on ease of integration, implementation, system quality, customer service features, and return on investment.

More about Informiam Technology Solutions and Services

Informiam technology enables enterprise contact centers to "operate at customer speed" to achieve competitive advantage. It delivers real-time, consolidated visibility into business-critical operations, allowing contact centers to increase efficiency and responsiveness, enhance customer satisfaction and lower costs. Informiam for Contact Centers currently monitors the real-time business operations of more than 50,000 contact center agents handling more than 1.5 million calls a day.

About Questex Media Group, Inc.

ICCM is produced by Questex Media Group, Inc. (, a global, diversified business-to-business integrated media provider, headquartered in Newton, MA. Questex serves multiple industries including technology, beauty, travel, hospitality, leisure, home entertainment, industrial and specialty services through a range of well-established, market-leading publications, events, interactive media and integrated marketing services. The company's properties include 23 trade publications, 50 websites, 25 conferences and tradeshows. Questex has more than 400 employees in offices throughout North America, South America, Asia and Europe.

About Informiam

Informiam ( is the pioneer in Real-Time Performance Management solutions for enterprise contact centers. Informiam's product suite delivers critical information for Fortune 1000 organizations seeking to navigate business operations in real-time. Informiam's next-generation solutions consolidate disparate data stores, correlate various business and productivity metrics, and communicate workflows to a wide range of interactive displays and mobile devices in real-time. Informiam delivers real-time contact center solutions to customers across an array of industries including Financial Services, Retail, Telecommunications, Hospitality, and Logistics. For more information, call 866-630-8808.

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