SOURCE: TheInfoPro

May 01, 2008 10:24 ET

Infrastructure Management Services (IMS) Within Global 2000 Organizations: Are Technology Vendors Overtaking Service Providers?

TheInfoPro's One-on-One Research Process With Decision Makers From Global 2000 Companies Uncovers Intelligence on Budgets, Planned Infrastructure Functionality to Be Outsourced, the Shortlist of Providers, and Detailed Ratings of the Provider Landscape

NEW YORK, NY--(Marketwire - May 1, 2008) - TheInfoPro (TIP),, an independent research network and leading supplier of market intelligence for the Information Technology (IT) industry, today announced that it is accepting qualified candidates to participate in Wave 2 of its Infrastructure Management Services Sourcing study. TIP investigates key technology sectors via in-depth interviews with the IT decision makers and economic buyers from Global 2000 companies. Interviews are completed in six-month intervals, or "waves."

The IMS Sourcing study is conducted with Sourcing and Infrastructure decision makers within Global 2000 corporations in the U.S., Asia, and Europe. The interviews focus on the use of external Sourcing providers for management of core functions within the IT infrastructure -- Servers, Storage, Security, Networking, Desktop, and Help Desk. Companies planning to begin sourcing IMS over the next 18 months are also interviewed, in order to understand their intentions.

Wave 2 of the IMS Sourcing Study has been updated so TIP can answer the following questions:

--  Can vendors of the core infrastructure technologies installed in the
    data center be formidable competitors to pure-play Sourcing companies?
--  Does India have the infrastructure and breadth of offerings to fulfill
    the needs of the Global 2000?  To what degree are Eastern Europe, South
    America, and Southeast Asia being considered?
--  How are Service Level Agreements (SLAs) structured?  What types of
    supervision and internal compliance are used to manage their providers?
--  How are your peers renegotiating and / or extending contracts with
    their Sourcing providers?
--  How well do incumbent providers meet client demands?  How do customers
    rate the quality and scope of services offered, project management, and
    staff retention capabilities of their providers?
--  What does the IT organization look like after the move to using a
    service provider is made?

How to Participate:

All individuals / organizations participating in the study must meet certain criteria -- please click on the following link to complete a short pre-qualifying questionnaire:

For taking part in this study, you will join a peer group of fellow Sourcing professionals who leverage the data for peer benchmarking, vendor selection and negotiation. In addition, you will receive the final results of the Wave 2 IMS Sourcing Study, which are expected to be released in the summer of 2008.

Highlights from Wave 1 of TheInfoPro's IMS study released in 2007 include:

--  Sourcing is often motivated by a desire to achieve cost savings and to
    expand a company's talent pool.
--  The project and transition management capabilities of Sourcing
    providers has significant room for improvement.
--  Most incumbent Sourcing providers achieve low scores for their ability
    to "retain staff" which in turn affects the clients' overall perception of
    the provider.

To learn more about TheInfoPro's IMS Sourcing Study, click here:

Wave 1 uncovered data on dozens of Sourcing providers, including: 3i Infotech, Accenture, Allied Digital, AT&T, Bharti, , Cable & Wireless, BT, Capgemini, Cisco, Cognizant, CSC, Dell, EDS, EMC, HCL, Hitachi, , HP, IBM, iGATE, Infosys, Microland, Microsoft, MindTree, Nokia , NetApp, Patni, Perot Systems, Polaris, SAIC, SAP, Satyam, Sify, Sun, Symantec, Tata Consultancy (TCS), Tech Mahindra, Tulip IT, Unisys, Verizon, Wipro, Iron Mountain, NEC, Siemens, Bull and Symantec.

TheInfoPro also conducts studies on the Information Security, Networking, Servers, and Storage markets. To see if you qualify for participation in these studies, please contact

About TheInfoPro

TheInfoPro (TIP) is the only independent research network for the Information Technology (IT) industry. Created in 2002 by alumni of Gartner, EMC, Giga, and Bell Labs, TIP investigates key IT sectors -- Networking, Information Security, Servers, Storage, and Sourcing -- via a comprehensive in-depth interview process. Through a peer network of over 1800 of the world's largest buyers and users of IT -- including Citigroup, FedEx, McGraw-Hill, MasterCard, and Harvard University -- TIP delivers detailed budget, vendor performance and technology roadmap data without spin or bias. Known as the voice of the customer, TIP helps IT professionals, technology providers, and institutional investors make sound decisions on technologies, vendor relationships and investments. To learn more, visit or call 1-212-672-0010.

Contact Information

  • Contact:
    Bernadette Abel
    Phone: (646) 649-8539
    Fax: (212) 688-6598
    Email Contact