IntelliResponse Systems Inc.

IntelliResponse Systems Inc.

November 10, 2009 08:02 ET

IntelliResponse Announces Support for Facebook Fanpages, Receives Overwhelming Client Response

More than Half of Existing Clients Immediately Register for New Offering that Deploys Question and Answer Technology on Facebook Fanpages

TORONTO, ONTARIO--(Marketwire - Nov. 10, 2009) - IntelliResponse Systems Inc., provider of the patented Instant Answer Agent that delivers "One Right Answer" across a variety of customer interaction channels, today announced the launch of a new application for Facebook Fanpages. IntelliResponse is now providing customer focused organizations with the ability to extend the reach of their customer self-service initiatives to include the world's largest and fastest growing social networking site. Within a week of offering the new Facebook application to existing IntelliResponse clients, more than half have confirmed interest in using the expanded Facebook solution. A live example of the new application can be found on the IntelliResponse Fanpage.

"The core vision for IntelliResponse involves leveraging our unique question and answer technology to help customers deliver One Right Answer across the most critical interaction channels," said David Lloyd, President of IntelliResponse. "This decision to deploy our platform on Facebook is a direct reflection of the growing importance of social media channels in customer self-service, and the overwhelming response from our clients further confirms the value of social media in the customer interaction ecosystem."

The new IntelliResponse Facebook application is now available to all existing and prospective IntelliResponse customers. IntelliResponse for Facebook provides many of the same innovative features available with any IntelliResponse channel deployment, including the company's patented One Right Answer capability, related and suggested questions, dynamic Top Ten feature as well as answer ratings and session summaries.

"With the recent explosive growth of online social media channels, many consumers are now leveraging new communication platforms like Facebook and Twitter to interact with and ask questions of, their product or service provider, adds Lloyd. "One of the main goals of these communities is to facilitate interaction through questions and answers, and this is where IntelliResponse technology can help organizations be more responsive to the needs of their customers."

About IntelliResponse Systems Inc.

IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The company's Instant Answer Agent, an industry leading On Demand software platform, allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 60 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.

Some of the world's most recognized corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse - including ING Direct, TD Canada Trust, Scotiabank, Penn State University, The Ohio State University, University of British Columbia and Harvard University Extension School. For more information, visit http://www.intelliresponse.com.

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