IntelliResponse Systems Inc.

IntelliResponse Systems Inc.

October 14, 2009 08:00 ET

IntelliResponse Earns Customer Service Star from the Patricia Seybold Group for Second Consecutive Quarter

Patented Instant Answer Technology Leads Company to Strong Customer Growth in Second Quarter of 2009

TORONTO, ONTARIO--(Marketwire - Oct. 14, 2009) - IntelliResponse Systems Inc., provider of the patented Instant Answer Agent that delivers "One Right Answer" to customer and service agent questions across a variety of channels, today announced that the Patricia Seybold Group, a Boston-based consulting and research firm specializing in helping Fortune 500 companies with their e-business strategies, has named IntelliResponse it's "Customer.com Customer Service Star" for a second consecutive quarter in its most recent quarterly report analyzing the health and success of the major software providers in the customer service technology space.

In its Customer Service Company and Product Update - 2Q2009 analysis, Patricia Seybold Group Senior Vice-President and Senior Consultant Mitch Kramer states, "IntelliResponse has had another great quarter in its 2QFY2010. Customer growth and, therefore, financial performance were both very good. Once again, IntelliResponse earns a Customers.com Customer Service Star for the quarter."

The report notes that knowledge management (KM) based customer service is positioned for continued growth in the next several quarters. The report attributes this to the capability of KM-based customer service offerings to deliver bottom-line benefits - playing a key role in helping companies reduce the cost to serve while improving customer satisfaction and loyalty.

"IntelliResponse has had record-breaking growth. Fast, low cost deployments of SaaS offerings add to the more general bottom-line benefits of KM-based customer service, making SaaS offerings even more attractive," added Kramer.

"At IntelliResponse, we remain committed to helping our corporate and higher education clients provide a world-class customer experience at the all-important first point of customer contact." said David Lloyd, President of IntelliResponse. "Our goal is to continue achieve tangible ROI for our clients by helping them deliver "One Right Answer" to their customers through our cross-channel service offerings."

About IntelliResponse Systems Inc.

IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The company's Instant Answer Agent, an industry leading On Demand software platform, allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 60 million plus questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.

Some of the world's most recognized corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse - including ING Direct, TD Canada Trust, Scotiabank, Penn State University, The Ohio State University, University of British Columbia and Harvard University Extension School. For more information, visit http://www.intelliresponse.com.

About the Patricia Seybold Group

Founded in 1978 and based in Boston, the Patricia Seybold Group provides consulting, research and advisory services, peer groups, and interactive workshops. The group helps clients to design and continuously improve their customer-focused business strategies and processes using their proven consulting methodology, Customer Scenario(R) Design.

The CEO and founder, Patricia Seybold, is the New York Times best-selling author of Customers.com and The Customer Revolution. Patty's latest book, Outside Innovation, is now available. For more information, visit http://www.psgroup.com.

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