IntelliResponse Systems Inc.

IntelliResponse Systems Inc.

December 01, 2009 08:01 ET

IntelliResponse Honored With a 2009 IP Contact Center Technology Pioneer Award From Customer Interaction Solutions Magazine

Award Winning Web Self-Service Solution helps Customer-focused Organizations Increase Sales and Reduce Customer Service Costs with "One Right Answer"

TORONTO, ONTARIO--(Marketwire - Dec. 1, 2009) - IntelliResponse Systems Inc., provider of the patented Instant Answer Agent that delivers "One Right Answer" across a variety of customer interaction channels, announced today that Technology Marketing Corporation (TMC) has named the IntelliResponse Instant Answer Agent as a recipient of a 2009 IP Contact Center Technology Pioneer Award from its magazine, Customer Interaction Solutions. Customer Interaction Solutions has been the leading publication in CRM, call center and teleservices industries since 1982.

IntelliResponse's patented question and answer technology delivers "One Right Answer" 24 hours a day, 7 days a week across a wide array of assisted and self-service customer interaction channels that include corporate and institutional web sites, mobile devices, customer service desktops and social media platforms.

"Being honored as a TMC 2009 IP Contact Center Technology Pioneer Award recipient is a strong validation of our ability to empower organizations to deliver exceptional customer service," said David Lloyd, President of IntelliResponse. "Whether it's deployed on organizational web sites, social media destinations, mobile phones or agent desktops, our unique question and answer platform can help improve customer interactions company-wide."

The 2009 IP Contact Center Technology Pioneer Award recognizes companies that have created a truly valuable, successful IP contact center product or service.

"TMC is pleased to recognize IntelliResponse with an IP Contact Center Technology Pioneer Award. The IntelliResponse Instant Answer Agent has been designed with the needs of the contact center market in mind and the potential of IP behind it making it deserving of this significant honor," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.

"Technology is the key to the success of any contact center so it is my pleasure to recognize IntelliResponse for bringing advanced, original technology to market while providing high quality and superior service delivery," continued Tehrani.

About IntelliResponse Systems Inc.

IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The company's Instant Answer Agent, an industry leading On Demand software platform, allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 60 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.

Some of the world's most recognized corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse - including ING Direct, TD Canada Trust, Scotiabank, Penn State University, The Ohio State University, University of British Columbia and Harvard University Extension School. For more information, visit www.intelliresponse.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. TMCnet is ranked as 2,921 in Quantcast's Top U.S. Sites placing TMCnet in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference. TMC's Green Blog has been ranked on the "100 Best Blogs for Those Who Want to Change the World". TMC also recently launched new industry-specific Web sites: IT.TMCnet.com, Cable.TMCnet.com, Robotics.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com.

New services offered by TMCnet include the Tech Jobs site and TMCnet iPhone News. For more information about TMC, visit www.tmcnet.com.

Contact Information