IntelliResponse Systems Inc.

IntelliResponse Systems Inc.

September 09, 2009 09:02 ET

IntelliResponse Launches New Corporate Web Site Featuring Online Resource Center

New Site Provides a Wealth of Resources for Enterprises and Higher Education Institutions Seeking the Latest Information on Trends in Customer Experience Management

TORONTO, ONTARIO--(Marketwire - Sept. 9, 2009) - IntelliResponse Systems Inc., provider of the patented Instant Answer Agent that delivers "One Right Answer" to customer and service agent questions across a variety of web-based channels, today announced the availability of a new IntelliResponse corporate web site at www.intelliresponse.com. The new site features a resource center for enterprises and higher education institutions seeking knowledge of the latest trends in self-service technology and customer experience management.

The newly developed online resource center provides access to research data and recommended practices through videos, learning webinars, white papers, case studies and online demonstrations. Through these new resources, IntelliResponse brings the voice and experiences of its expert team of knowledge analysts, partners and research associates to an easy to access, central location.

"Whether it's on your web site, through a customer service agent, on a social media site or via a mobile phone, the customer experience should always deliver quick, accurate information that helps each customer achieve their objective," said David Lloyd, President of IntelliResponse. "The new IntelliResponse site provides valuable content to the growing community of customer experience professionals while showcasing our unique technology and ability to provide the "One Right Answer" across a variety of agent-assisted and self-service channels."

About IntelliResponse Systems Inc.

IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The company's Instant Answer Agent, an industry leading On Demand software platform, allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 50 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.

Some of the world's most recognized corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse - including ING Direct, TD Canada Trust, Scotiabank, Penn State University, The Ohio State University, University of British Columbia and Harvard University Extension School. For more information, visit http://www.intelliresponse.com.

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