IntelliResponse Systems Inc.

IntelliResponse Systems Inc.

November 24, 2008 12:45 ET

IntelliResponse Positioned in 2008 Magic Quadrant for E-Services Suites

TORONTO, ONTARIO--(Marketwire - Nov. 24, 2008) - IntelliResponse, the Instant Answer Agent for enhancing multi-channel customer experiences, today announced that the company has recently been named to Gartner Inc's Magic Quadrant for e-Service Suites. The report, entitled "Magic Quadrant for e-Services Suites", was authored by Johan Jacobs and Michael Maoz and published on October 14, 2008.

The Magic Quadrant for E-Service Suites presents a global view of Gartner's opinion of the main software vendors that should be considered by organizations seeking to develop or enhance customer service channels.

IntelliResponse dramatically improves the consumer experience across a variety of critical customer touch points, including the web, chat, e-mail and phone, by ensuring that consumers receive one accurate answer to their online or contact centre questions. IntelliResponse is supported by a full knowledge base that can be used by end consumers and contact center agents alike.

"We are honored to be included in this year's Magic Quadrant for e-Services Suites," said Mike Dufton, President and CEO of IntelliResponse. "Our unique ability to provide corporate and higher education clients with a customer experience tool that can both increase sales and reduce overall service costs is becoming increasingly valuable in today's marketplace."

About IntelliResponse

IntelliResponse (www.intelliresponse.com) enhances the multi-channel customer experience for hundreds of enterprise businesses and educational institutions via its Enterprise Answer Agent, an industry leading On Demand software platform that allows both consumers and contact center agents to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer facing implementations answering 30 million+ questions with one right answer, IntelliResponse is the gold standard in first line customer experience management.

Some of the world's most recognized corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse - including ING Direct, TD Canada Trust, Scotiabank, Penn State University, Ohio State University, University of British Columbia and Harvard University.

About The Magic Quadrant

The Magic Quadrant is copyrighted 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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