Interactive Intelligence Inc.

August 09, 2006 11:00 ET

Interactive Intelligence Releases Upgraded Unified Communications Software

INDIANAPOLIS--(Collegiate Presswire - August 9, 2006) - Interactive Intelligence Inc. (Nasdaq:ININ), a global developer of business communications software, has released an upgraded version of its unified communications software, Communite®.

Communite is a voice mail replacement system offering standards-based unified messaging, interactive voice response, and real-time communications services for all types of organizations, including large, distributed enterprises and higher education institutions.

The latest Communite release, version 2.4, was designed to further increase organizational productivity while minimizing infrastructure requirements with enhanced functionality for speech-enabled mobile applications, simplified creation of customized voice mail menus, flexible personalization options for presence management, and an alternate message store for unified messaging applications.

"These latest enhancements to Communite make it an even more compelling unified communications system for organizations with mobile employees, those looking to replace aging voice mail systems, and companies that must comply with increasingly stringent archive messaging requirements," said Yankee Group senior analyst, Ken Landoline. "With IP telephony driving faster adoption of unified communications solutions, Communite's built-in SIP support gives it an added competitive advantage."

"Communite gives us the advantage of a highly scalable, standards-based unified communications solution, along with universal ports that enable us to cost-effectively offer 'choose-by-function' messaging options to our diverse and distributed campus community of more than 10,000 users," said University of Miami's chief security and network officer, Stewart Seruya.

New in Communite 2.4 is an enhanced Interaction Mobile Office™ application, which builds on its existing speech-enabled auto-attendant by adding a speech-enabled menu for message retrieval, status changes, and company directory access. A new telephone user interface enables organizations to use XML for easy emulation of existing voice mail menus, thus reducing user training requirements when replacing voice mail systems.

Other enhanced features such as new customizable status codes that can be applied to different messaging rules - for instance, "if out of office, forward calls to mobile phone" - give organizations unsurpassed flexibility.

For companies such as accounting and finance firms that must comply with messaging archive requirements, Communite's Interaction Message Store™ for archiving calls and faxes in a separate directory from e-mail, now offers a new utility that simplifies maintenance, such as purging deleted messages and viewing message volume. This alternate message store adds redundancy, provides virtually unlimited storage capabilities, and reduces archiving requirements for regulated industries.

Communite was first released in 2001 to provide unified communications services to organizations with up to hundreds of thousands of users. It supports multiple third-party e-mail packages, including Microsoft Outlook and Lotus Notes, and multiple telephony architectures, including legacy PBXs, the Cisco AVVID platform, and voice over IP using built-in session initiation protocol.

Communite comes with a Web-based administrative interface that can be accessed remotely and used to manage the system across multiple sites. Communite's Web-based user interface gives employees a single place for accessing messages, configuring call routing rules, and setting status and personal greetings. A "plug-in" application called Interaction Supervisor® lets managers view system, workgroup and
individual statuses in real-time.

Communite 2.4 is available immediately and is offered through the Interactive Intelligence channel composed of approximately 250 value-added resellers, and through the company's direct sales force.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq:ININ) is a global developer of business communications software for contact center automation, enterprise IP telephony, unified communications, and self-service automation. The company was founded in 1994 and has more than 2,000 customers worldwide. Recent awards include the 2006 Network World 200, CRM Magazine's 2006 Rising Star Excellence Award, Network Computing Magazine's 2006 Well-Connected Award, Software Magazine's 2005 Top 500 Global Software and Services Companies, Miercom's 2005 Best Integrated Multimedia IP Contact Center product award, and Frost & Sullivan's 2005 Excellence in Technology of the Year Award. Interactive Intelligence employs more than 400 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or; on the Net:

This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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