Videotron Ltd.
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Videotron Ltd.

July 09, 2009 10:30 ET

Investment-Jobs: Over $35 Million Investment in Lanaudiere Region

Videotron Client Contact Centre opens in Joliette

JOLIETTE, QUEBEC--(Marketwire - July 9, 2009) -

Note to Editors: A photo for this release will be available on Marketwire's website.

Videotron is spending approximately $34 million over three years to establish its new Joliette Client Contact Centre. Under agreements with its financial partners, Videotron will receive more than $1.4 million in financial assistance from the Ministry of Employment and Social Solidarity, the City of Joliette, and the Centre local de developpement (CLD) de Joliette.

"We are creating permanent, quality jobs in order to enhance our customer service and share some of the benefits of our corporate growth with the residents of Joliette," said Robert Depatie, President and Chief Executive Officer of Videotron. "We are very proud of having reached an agreement with our partners which will directly contribute to the economic development of the Lanaudiere region."

Payroll for the Centre's 271 employees for the next three years accounts for approximately $26 million of Videotron's $34 million planned investment. Fit-up costs for the building located at Les Galeries Joliette, 1075 Firestone Blvd., total approximately $3.3 million.

Training skilled workers

The Quebec Government, through Emploi-Quebec, is the main partner in the project. It is providing $1,032,656 in financial assistance, or 50% of the total cost of training customer service advisors and technical support advisors. Videotron is covering the other 50%.

"At this time of economic crisis in Canada, the Ministry is well aware of the need to provide financial assistance for regional economic development," said Sam Hamad, Minister of Employment and Social Solidarity. "For the Ministry, it is a matter of supporting the training of skilled workers for Quebec businesses. I salute decisions such as Videotron's that take advantage of our economic situation to train the workforce so we all are able to be better positioned when the economic slowdown ends."

The Centre local d'emploi in Joliette contributed $100,000 to help cover employee recruitment costs.

City of Joliette provides direct support

The City of Joliette is providing Videotron with financial assistance of $25,000 per year for five years to help cover office rental costs. The City is also granting a discount on electricity costs of up to $25,000 per year for five years.

Rene Laurin, Mayor of Joliette, is pleased that Videotron has chosen Joliette as the site of its new Centre: "Videotron is a fast-growing company. Convincing them to set up a Client Contact Centre in our town is one of our major achievements of the year. It's quite something to think that these 271 new advisors will be helping to answer calls from nearly 1.8 million Quebecers."

Supporting regional economic vitality

"Our $50,000 contribution signals our support for the arrival of one of the flagships of Quebec's telecom industry in our region, a move that will certainly help enhance local economic and social vitality," said Pierre Delangis, President of the CLD de Joliette.

"It is thanks to our people, who know how to listen to consumers and understand their needs, that we have become an economic driver in Quebec," said Robert Depatie. "And of course, it is thanks in particular to our customer service advisors and technical support advisors. Soon, there will be 271 more of them diligently answering the thousands of calls we receive every day."

Videotron Ltd. (www.videotron.com), a wholly owned subsidiary of Quebecor Media Inc., is an integrated communications company engaged in cable television, interactive multimedia development, Internet access services, cable telephony and wireless telephone service. Videotron is a leader in new technologies with its illico interactive television system and its broadband network, which supports high-speed cable Internet access, analog and digital cable television, and other services. As of March 31, 2009, Videotron was serving 1,729,168 cable television customers in Quebec, including 963,153 illico Digital TV subscribers. Videotron is the Quebec leader in high-speed Internet access, with 1,089,251 subscribers to its cable modem service as of March 31, 2009. As of the same date, Videotron had activated 68,015 lines on its wireless telephone service and was providing cable telephone service to approximately 890,918 Quebec households and organizations. For the fourth consecutive year, Videotron has been named Quebec's most respected telecommunications company by Commerce magazine, based on a Leger Marketing poll.



JOBS

Videotron Opens New Client Contact Centre in Joliette

271 new permanent positions at Videotron

Videotron is pleased to announce the opening of a new Client Contact Centre in Joliette, the capital of the Lanaudiere region. The new facility will house a team of customer service advisors and technical support advisors. Videotron will be one of the first tenants to move into the new building located at 1075 Firestone Blvd., in front of the Les Galeries Joliette shopping mall. The company plans to fill the 271 recently announced permanent positions at the centre by the summer of 2010.

In the first round of recruitment, completed in June, 50 new employees were hired and are now being trained in Videotron's full product line. They are scheduled to begin work on July 20, 2009. The training is part of the company's strategic effort to continuously improve customer service. Videotron currently has a customer satisfaction rate of 96%.

"With this strategic project and the permanent, quality jobs we are creating, we will enhance our customer service and share some of the benefits of our corporate growth with the residents of Joliette," said Robert Depatie, President and Chief Executive Officer of Videotron. "This is excellent new for us and for the region and its residents."

"Our sustained growth and our business successes enable us to invest and create jobs in Quebec," said Pierre Karl Peladeau. "Quebecor has invested approximately $2 billion in Quebec in the past five years and created more than 3,000 new jobs. Today's announcement confirms our intention to keep course."

"I am very pleased that this project is being carried out in our town," said Rene Laurin, Mayor of Joliette. "Videotron coming to Joliette is a victory for our city and confirms our vibrancy as a pole of economic development. Today, we can say that a new wind is blowing across our entire region."

"The creation of 271 permanent jobs in the Lanaudiere region attests to the economic strength of Videotron, a Quebec company," said Pierre Delangis, President of the CLD de Joliette. "We are very proud to have been involved in working out and finalizing this agreement between Videotron, Emploi-Quebec and the City of Joliette. Starting today, the entire region and indeed the entire province will begin benefiting from the agreement."

The collaboration between Videotron and the Centre multiservice de la Commission scolaire des Samares will help deliver 105000 hours of training for the 271 new-ins.

Videotron on track to create 500 jobs in 2009

Videotron has pressed ahead with its recruitment drive in order to fill the 500 new permanent positions across Quebec it has announced for 2009 and even expects to exceed that figure shortly. Several dozen permanent positions are currently posted on videotron.com/carrieres. The company is aiming to fill key positions in a number of departments: engineering, IT, customer service, technical support, finance, marketing, network construction and maintenance, and human resources.

Videotron Ltd. (www.videotron.com), a wholly owned subsidiary of Quebecor Media Inc., is an integrated communications company engaged in cable television, interactive multimedia development, Internet access services, cable telephony and wireless telephone service. Videotron is a leader in new technologies with its illico interactive television system and its broadband network, which supports high-speed cable Internet access, analog and digital cable television, and other services. As of March 31, 2009, Videotron was serving 1,729,168 cable television customers in Quebec, including 963,153 illico Digital TV subscribers. Videotron is the Quebec leader in high-speed Internet access, with 1,089,251 subscribers to its cable modem service as of March 31, 2009. As of the same date, Videotron had activated 68,015 lines on its wireless telephone service and was providing cable telephone service to approximately 890,918 Quebec households and organizations. For the fourth consecutive year, Videotron has been named Quebec's most respected telecommunications company by Commerce magazine, based on a Leger Marketing poll.

Contact Information

  • Media contact only:
    Eve Lacasse
    Specialist, Media and Analysts
    Corporate Communications
    514-380-7772
    Cellulaire : 514-516-7772