SOURCE: Cincom Systems

September 21, 2006 08:00 ET

Jeanne Bliss Discusses How to Connect Corporate Silos to Deliver a Differentiated Customer Experience

CINCINNATI, OH -- (MARKET WIRE) -- September 21, 2006 --How do you deliver a customer experience that is so different and unique that it actually brings in new customers and profit? In a recorded webinar released today by Cincom Systems (, customer experience veteran and author Jeanne Bliss provides leaders with the tools and information to begin to overcome organizational inertia and deliver a meaningful customer experience and corporate culture to sustain it.

"Even great corporations can drift to delivering mediocrity to customers," says Jeanne Bliss. In this webinar, she offers a proven solution to break the cycle. She shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships.

"Jeanne Bliss is an excellent presenter and provided in-depth information on how companies can improve customer focus," said webinar attendee Joshua Swails, a Process Improvement Analyst at Highmark. "One example is building an emotional link with your customer, which can revolutionize the way your company does business."

Following principles from her latest book, "Chief Customer Officer: Getting Past Lip Service to Passionate Action," Jeanne Bliss shares:

--  What will drive action for customers inside the corporate machine
--  How to drive accountability across the functions
--  If you need a Chief Customer Officer to keep the action moving
--  Diagnostics on why your customer efforts crash and burn
--  Reality-based tools
--  Metrics that WORK to drive customer profitability accountability
--  Accountability forums to drive the action
To listen to the recording, visit

About Jeanne Bliss

Jeanne Bliss has been inside major U.S. corporations for 25 years, arm-wrestling them on behalf of their customers. At Lands' End, Inc., she reported to the company's Founder and Executive Committee as leader for the Lands' End Customer Experience, and she was Senior Vice President of Franchise Services for Coldwell Banker Corporation. In addition, Jeanne served Allstate Corporation as Vice President of Customer Satisfaction and Retention, was General Manager of Worldwide Customer and Partner Loyalty at Microsoft Corporation, and at Mazda Motor of America, she was Senior Manager of Customer Satisfaction. Jeanne now runs CustomerBLISS ( where she coaches leaders on how to wrap their company's focus around customer profits. She is a worldwide keynote speaker. Her best-selling book is "Chief Customer Officer: Getting Past Lip Service to Passionate Action."

About Cincom Systems

Cincom delivers and supports innovative software and services to simplify complex business processes. For nearly 40 years, Cincom has empowered thousands of clients worldwide to transform their businesses and outperform the competition by providing ways to increase revenue, control cost, minimize risk and achieve rapid ROI.

Cincom serves clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Milacron, Siemens, Rockwell Automation and Trane. For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to or visit the company's website at

Trademarks: CINCOM and the Quadrant Logo are registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

© 2006 Cincom Systems, Inc.
All Rights Reserved

Contact Information

  • Media Contacts:
    Donna Hedge Burns
    Public Relations Specialist
    Cincom Systems, Inc.
    Email Contact