SOURCE: Knova Software

August 29, 2006 08:00 ET

KNOVA Appoints Andy Feit Chief Marketing Officer

Feit to Leverage 20 Years of Technology Marketing and Sales Experience to Lead KNOVA's Product and Market Expansion Plans

CUPERTINO, CA -- (MARKET WIRE) -- August 29, 2006 -- KNOVA Software (OTCBB: KNVS) announced today that Andy Feit has joined the company as chief marketing officer. In his new role, Mr. Feit will focus on expanding KNOVA's presence in the customer service and support markets while extending the company's reach across new markets. KNOVA expects to broaden its reach to additional markets with the anticipated launch of the next generation of KNOVA's software later this year.

"Andy contributes a strategic element to the further execution of KNOVA's vision, and his history of skillful, intelligent product management and marketing will help steer our product roadmap as we continue our market expansion," said Bruce Armstrong, president and CEO of KNOVA. "Demand is growing both in the U.S. and overseas for KNOVA's high-value suite of applications, and the strength of Andy's expertise and leadership will allow us to maximize opportunities within and well beyond our current markets."

Mr. Feit's 20 years of technology marketing and sales expertise includes his most recent post as senior vice president of marketing at Adomo, a pioneer in the IP telephony applications market. Prior to Adomo Mr. Feit played a leading role in the definition, development, and marketing of knowledge management and search solutions for nearly 10 years. Mr. Feit held the position of senior vice president of marketing at Verity, Inc. where he was responsible for the company's full range of search, categorization, and business process management solutions. His credentials also include time at Inktomi, where he was vice president of enterprise search solutions, and at Infoseek, where he served as vice president and general manager of the enterprise software business unit. Mr. Feit has consistently focused on sales and marketing for the duration of his career, which includes time as a director and principal analyst for the market research firm Gartner/Dataquest and more than 10 years with Digital Equipment Corporation. Mr. Feit holds a bachelor's degree in engineering from Tufts University.

About KNOVA Software

KNOVA Software is a leading provider of Service Resolution Management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.KNOVA.com.


KNOVA Software, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service, KNOVA Knowledge Desk, KNOVA 6 and KNOVA 6.5 are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.

Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties including, but not limited to, risks related to our software strategy, fluctuations in customer demand, performance of outside distributors and resellers, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions, integration of acquired products with current offerings, and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, our ability to retain and increase revenue from existing customers and to execute agreements with new customers, unforeseen expenses, our ability to attract and retain qualified personnel and to secure necessary financing for our operations and business development, and other market conditions and risks detailed from time to time in our Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the Company today and the Company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.

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