SOURCE: Kelly Services, Inc.

Kelly Services, Inc.

April 20, 2010 10:27 ET

Kelly Services Receives Awards for Excellence in Customer Service and Employee Training

TROY, MI--(Marketwire - April 20, 2010) -  Kelly Services, Inc. (NASDAQ: KELYA) (NASDAQ: KELYB), a leader in providing workforce solutions, has received four major industry and international business awards for its commitment to customer and employee satisfaction.

"At Kelly, we're committed to delivering workforce solutions to our customers with the best employees in the industry," said Teresa Carroll, senior vice president, Global Service, Kelly Services. "Our entire service model is built on relationships and engagement between our employees and our customers."

Four organizations recently recognized Kelly for its outstanding work in the areas of customer engagement and commitment to people. 

  • The Customer Service Institute of America (CSIA) named Kelly a winner of its International Service Excellence Award in the large business category. CSIA recognized Kelly's commitment to people, quality and service excellence. 
  • Inavero Institute, in partnership with CareerBuilder, honored Kelly Services in its inaugural "Best of Staffing" list. The Best of Staffing list recognizes staffing organizations with client satisfaction levels that are more than 22 percent above the industry average.
  • Corporate University Xchange, Inc., a private membership of senior learning and talent executives, named Kelly as a winner in three categories for the CorpU Awards for Excellence and Innovation, the longest-running independent evaluation of corporate learning and talent programs in the nation. Kelly's global learning team was awarded an Excellence Award for Launching, an Exemplary Practice Award for Alignment and an Exemplary Practice Award for Measurement for its work on corporate learning programs, including an employee onboarding program that resulted in an 85 percent reduction in turnover and an increase of 20 percent in productivity.
  • Bersin & Associates, Inc., a research and advisory firm dedicated to enterprise learning, talent management, and talent acquisition, selected Kelly as an honoree in its 2010 Learning Leaders Program. Kelly received the "Learning Organization and Governance Excellence" award for its strong leadership and governance approach that has supported collaboration and focused on measurement, while also improving the organization's learning culture, employee skill sets and bottom-line results. 

In addition to the awards, Kelly's customer satisfaction scores reached "best-in-class" status in 2009 as measured by its Net Promotor Score (NPS) program, a globally standardized way to validate customer engagement and loyalty that has been adopted by most Fortune 500 companies.

About Kelly Services

Kelly Services, Inc. is leader in providing workforce solutions. Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire and direct hire basis. Serving clients around the globe, Kelly provides employment to 480,000 employees annually. Revenue in 2009 was $4.3 billion. Visit www.kellyservices.com.

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