Contact Information: Media Contact: Judith Clark Director of Public Relations office: (248) 244-5632 mobile: (248) 247-9643 Judith_Clark@kellyservices.com
Kelly Services to Offer Free Call Center Training
Individuals Offered Opportunity to Enhance Skills, Strengthen Resume
| Source: Kelly Services, Inc.
TROY, MI--(Marketwire - November 3, 2009) - Kelly Services' (NASDAQ : KELYA ) (NASDAQ : KELYB )
Detroit team is offering free customer service training to individuals
working or interested in working in the contact center industry. Five
Kelly Services offices in southeast Michigan are offering "Agents of
Excellence" training the weeks of November 9 and November 16. Classes will
be available in the Detroit, Troy, Livonia, Brighton and Auburn Hills
offices for the first 500 people who pre-register for the training.
"Michigan has a very large talent pool of experienced, hard working and
dedicated individuals who are eager to develop or add to their skill base,"
said Kelly Services Detroit Territory Leader Chris Stark. "The 'Agents of
Excellence' training program not only strengthens the knowledge of current
call center employees, but it also provides individuals from outside the
call center industry the opportunity to develop new workplace skills."
Current research shows that the present economic downturn has not reduced
U.S. call center employment opportunities. One report found a significant
net gain in American call center employment for the first half of 2009.
New positions exceeded layoffs and closures, resulting in 17,000 additional
jobs. The industry growth rate is also 45 percent greater than it was for
the same period last year.
The "Agents of Excellence" training series was developed exclusively by
KellyConnect, Kelly Services' business line dedicated to the contact center
industry. KellyConnect provides superior staffing and management solutions
to thousands of contact centers globally. This interactive, multi-media
training presents various customer care scenarios, requiring the trainee to
speak, read, listen and correctly respond. Upon successful completion of
the training course, a certificate along with reference guides on customer
care tips and coaching from Kelly will be provided. "Agents of Excellence"
training is also available for Sales, Collections and Leadership skills.
"Several area businesses in the Detroit market have taken advantage of this
training for their own employees and new employees as well," said Stark.
"The contact center representatives who completed the Kelly Services
training have improved their phone etiquette and listening skills," said
Yvette McDonald, Member Communication Center Manager, Credit Union ONE in
Ferndale. "As a result of Kelly's 'Agents of Excellence' training, I have
noticed a reduction in job stress levels with our representatives and an
overall improvement in the manner in which they are responding to our
members."
To register for the training, that will take place November 10 - 12 and
November 18 - 20, individuals can call
1-800-728-1338 for available times and locations. For more information on
KellyConnect, visit www.kellyconnect.com.
About Kelly Services, Inc.
Kelly Services, Inc. (NASDAQ : KELYA ) (NASDAQ : KELYB ) is a world leader in
workforce management services and human resources solutions. Kelly offers
a comprehensive array of temporary staffing, permanent placement,
outsourcing and consulting services. Kelly serves clients around the globe
and provides employment to 650,000 employees annually. Revenue in 2008 was
$5.5 billion. Visit www.kellyservices.com.