SOURCE: Kinetic Data

November 19, 2009 11:26 ET

Kinetic Data Named "Innovator of the Year" by Worldwide Remedy User Group (WWRUG09) Conference Attendees

Award Comes From an Independent Group of BMC Remedy Users Who Recognize the Value of Vendor's Kinetic Request Service Catalog Tool

ST. PAUL, MN--(Marketwire - November 19, 2009) - Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that it has been named "Innovator of the Year" by the independent Remedy user group community. The company presented Kinetic Request -- a software tool that empowers business process owners in departments across the enterprise to design and manage their own service request management portals -- to support its nomination. Ten other vendors vied for the coveted award.

"We first met Kinetic Data in 2006 at a local RUG meeting and immediately saw the value they bring to the Remedy user community," said David Wilmot, principal of Rapid Technologies. "Our partnership with Kinetic is based on the innovative software tools and expertise we can provide to our customers via Kinetic Data's BSM portfolio."

The independently run Remedy User Group conferences bring together BMC Remedy users, partners, and thought leaders to facilitate in-depth technical tutorials and discussions of real-world products and services that can maximize BMC customers' investments in BMC products. Kinetic Data was a sponsor of WWRUG09, which took place November 9-13, 2009 in Las Vegas. The company provided two full days of educational tracks that demonstrated how Kinetic Data tools leverage the value of BMC Remedy throughout the entire enterprise.

"We've always relied on customer feedback to shape our products," said John Sundberg, president of Kinetic Data. "For many years, we've attended RUGs to listen to what the Remedy user community is saying. The 'Innovator of the Year' award is really special for us because it says we were able to translate what we heard into genuinely useful products."

Kinetic Data serves the BMC Remedy community across the globe through its network of exclusive channel partners. Together, they provide Kinetic Data BSM tools -- along with support, training and implementation services -- by certified, experienced professionals with proven BMC Remedy skills. Kinetic Data's BSM product line includes:

-- Kinetic Request - request management portal software that lets nontechnical personnel design and automatically manage their own processes and approvals for internal service and equipment requests, without relying on IT;

-- Kinetic Survey - the only process-driven survey management software built on BMC Remedy;

-- Kinetic Calendar - the only actionable online calendar tool built on BMC Remedy; and

-- Kinetic Response - the only problem collaboration tool that accelerates and automatically documents the problem-resolution process.

About Kinetic Data, Inc.

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. Kinetic Data offers the most extensive portfolio of third-party, "built on BMC Remedy" packaged BSM and service delivery management (SDM) applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped over 200 Fortune 500 and government customers -- including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation -- implement BMC Remedy products aligned with ITIL best practices. The company serves customers out of its headquarters in St. Paul, Minn., offices in Sydney, Australia, and through a network of leading BMC Remedy reseller partners. For more information, go to www.kineticdata.com.

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