SOURCE: KnoahSoft


April 27, 2010 08:30 ET

KnoahSoft Partners With Genesys to Bring Best-in-Class Efficiency to Harmony™

HENDERSON, NV--(Marketwire - April 27, 2010) -  KnoahSoft, an innovative provider of agent performance management and call recording solutions, today announced its partnership with Genesys, the leading supplier of Enterprise software and best practices that enable best-in-class customer service. Together, KnoahSoft and Genesys will bring a greater level of enterprise workforce optimization and customer service to the Harmony™ Contact Center solution.

Genesys is an Alcatel-Lucent company that offers voice software for the contact center that helps in improving customer satisfaction. The contact center software allows organizations to increase resolution of inbound calls with better call management and the ability to route them directly to the right resource. Its products and software improve the efficiency and results of outbound campaigns and reduce costs with proactive voice-based customer care. KnoahSoft's Harmony™ with this partnership will bring even greater value to its growing list of satisfied contact center customers.

KnoahSoft Harmony™ users will now have critical information available at the beginning of the customer contact. A customer's previous contact center interactions will be displayed for the agent, who can use this data to provide highly interactive support. Customers are connected to the right resource -- the first time -- which means faster service, fewer transfers, quicker issue resolution, no more frustration.

"We are finding broad market demand for our Harmony Suite due to our scalable and affordable offering and are excited about partnering with Genesys and its customer community world-wide."

Sri Myneni (CEO/Founder - KnoahSoft)

About KnoahSoft
KnoahSoft delivers innovative, web-based, and affordable VoIP recording and performance management solutions. KnoahSoft products are built using the latest technologies and design techniques; tested and enhanced continuously; and architected to be easy to implement, maintain, and use. KnoahSoft is an Avaya DevConnect Gold member and a Cisco Technology Partner. We invite you to call KnoahSoft at 1-702-990-3022 or visit our website at to learn more about how we can help you with your call recording, quality and performance management needs.

701 N. Green Valley Parkway
Suite 200 Henderson, NV 89074
702-990-3022 US Tel.
+91 40 4021 2222 India Tel.

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