SOURCE: Knova Software

January 30, 2006 08:00 ET

Knova Awarded HP OpenView 2005 Achiever's Award

Knova Recognized for Contributing Over $3 Million in Leveraged HP OpenView Sales

CUPERTINO, CA -- (MARKET WIRE) -- January 30, 2006 -- Knova Software, Inc.™, (OTC BB: KNVS), a leading provider of Service Resolution Management (SRM) applications, today announced that it received an HP OpenView 2005 Achiever's Award at the HP Software Universe 2005 conference in Nice, France. Knova, an HP OpenView Platinum Business Partner within the Enterprise Management Alliance Program (EMAP), was recognized for contributing over $3 million in leveraged HP OpenView sales during the company's fiscal year 2005.

The HP OpenView Achiever's Awards are presented to independent software vendors that have made significant contributions to HP sales by providing solutions that complement and enhance HP software or hardware offerings, and therefore positively influence purchasing decisions.

Knova's award-winning suite of SRM applications helps companies automate the resolution process across multiple channels including help desks, contact centers and self-service sites. Knova's next-generation search and knowledge management solution integrates with HP OpenView Service Desk to better enable help desk agents to resolve employee and customer issues quickly and accurately.

The integration of Knova Knowledge Desk with HP OpenView Service Desk enables customers to recognize cost savings in their corporate service centers by shortening training times, resolving issues faster and lowering call volume by diverting calls to Web self-service. In addition, Knova helps customers to comply with IT service management (ITSM) standards and the ITIL framework.

"We are delighted to be recognized by HP for this Achiever's Award. Our partnership with HP helps companies power their ITSM initiatives and optimize the service resolution process with next-generation knowledge management applications," said Ben Kaplan, vice president of marketing for Knova Software. "Our success as an HP partner is a direct result of our joint customers' ability to improve the effectiveness of their help desks, reduce support costs, and improve internal customer satisfaction."

About Knova 6.5

Knova 6.5, Knova's award-winning application suite is built on a next-generation search and knowledge management platform. Knova 6.5 applications include:

--  Knova Contact Center: An assisted-service application that automates
    the resolution process for customer service agents and support analysts
--  Knova Self-Service: A next-generation self-service application that
    enables customers to help themselves with a personalized, proactive self-
    service experience
--  Knova Forums: An integrated forums application for peer-service that
    enables customers to help each other while providing valuable feedback
--  Knova Field Service: A knowledge-empowered mobile support application
    that enables service professionals to quickly resolve customer issues on-
    site
--  Knova Knowledge Desk: A robust knowledge management solution that
    empowers service desks to quickly resolve problems and questions.
    
About Knova Software

Knova Software is a leading provider of Service Resolution Management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, Knova's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on Knova's award-winning solutions to deliver world-class customer service. Knova Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.

Knova Software, Knova, Knova 6, Knova 6.5, Knova Contact Center, Knova Self-Service, Knova Forums, Knova Field Service and Knova Knowledge Desk are trademarks of Knova Software, Inc. All other trademarks are properties of their respective owners.

Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to Knova Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of Knova's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.

Contact Information

  • Contact:

    Michele Mehl
    Knova Software
    CDW Public Relations
    425-205-9444
    Email Contact