SOURCE: Language Weaver

Language Weaver

November 04, 2009 09:00 ET

Language Weaver and RightNow Automate Creation of Multilingual Customer Support Content

Integration of Language Weaver GlobalConnect™ and RightNow® CX Enables Companies to Streamline the Customer Experience for a Global Audience

LOS ANGELES, CA--(Marketwire - November 4, 2009) - Language Weaver, the leader in trusted automated translation solutions, today announced an integration with RightNow CX (NASDAQ: RNOW), the customer experience suite designed to help organizations deliver exceptional customer experiences across the Web, social networks and contact centers, all delivered via the cloud. This integration will enable joint clients to use Language Weaver GlobalConnect™ within the RightNow CX contact center agent desktop to offer multilingual customer care interactions and content with automated translation.

Language Weaver's GlobalConnect for RightNow allows content managers and knowledgebase administrators to translate content with one click from within the RightNow CX agent desktop. GlobalConnect for RightNow delivers a simple workflow that features one-click grouping of multiple languages for translation, one-click workflow and visibility into the translation process. Additionally, Language Weaver's TrustScore capability provides a quality score for each translation generated within the application to enable business level decision making. Content managers or knowledge administrators without knowledge of a foreign language can take action upon the results of an automated translation simply by relying on its TrustScore.

GlobalConnect for RightNow CX provides joint clients many benefits, including:

--  Faster publishing of multilingual customer care content, enabling self-
    service across multiple languages
--  Shorter, agent assisted, case resolution time with consumer-familiar
    interactions
--  Increased traffic for foreign language knowledge pages
--  Call deflection via channels of Web self-service, email, chat and
    search
--  Streamlined and guided translation of interaction content
--  Out of the box integration with RightNow CX, speeding deployment and
    decreasing costs
    

"Language Weaver's GlobalConnect™ for RightNow CX helps our clients easily and quickly deliver customer support around the globe in local languages," said David Vap, chief solutions officer for RightNow. "Relevant content delivered in the local language is critical for creating great customer experiences that drive loyalty and revenue."

"With consumers' increased access to information and customer satisfaction becoming business critical, our integrated solution with RightNow CX is timely and strategic for thriving organizations everywhere," said Swamy Viswanathan, vice president of products for Language Weaver. "Historically, companies have introduced products in multiple languages but have been constrained to interact with their customers post-sale in only one or two languages, leading to longer resolution times and high customer care costs for their global customers. This integrated solution simplifies the multilingual publishing process, allowing cost-effective delivery of customer experiences that are memorable and drive revenue worldwide."

Language Weaver unveiled this integrated solution at RightNow Summit09 in Colorado Springs, CO. A flash demonstration of the integration is available at http://www.languageweaver.com/rightnow.

About Language Weaver

Language Weaver provides trusted automated translation solutions that translate high-value, dynamic digital information quickly and effectively to improve human communications. The company's products have been deployed worldwide in organizations across numerous industries and levels of government to increase operational effectiveness, manage brand experiences and boost customer engagement. Language Weaver was founded in 2002 and is headquartered in Los Angeles, with offices in Washington DC, London, Paris, Brussels, Tokyo and Cluj, Romania. For more information visit http://www.languageweaver.com/.

Contact Information

  • Media Contact:
    Melissa Roxas
    SHIFT Communications for Language Weaver
    415-591-8406
    Email Contact