SOURCE: Aberdeen Group

Aberdeen Group

February 11, 2010 11:00 ET

Latest Trends in Quality and Compliance Management for the Life Sciences

Learn How Leading Manufacturers Respond to Non-Conforming Shipments in Two Hours and Maintain Compliance 99% of the Time

BOSTON, MA--(Marketwire - February 11, 2010) - "Quality and Compliance Management: A 2010 Roadmap for the Life Sciences," the latest research by Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), has correlated specific business capabilities and technology enablers to higher operational performance. For the purposes of this study, Aberdeen has evaluated and classified manufacturers based on four key metrics. Top performers are performing at the following levels:

--  99% products in compliance
--  98% complete and on-time shipments
--  89% Overall Equipment Efficiency (OEE)
--  Two hours track and trace response time

Commenting on the release of this research, Matthew Littlefield, Senior Research Analyst states, "After conducting this research, some of the most interesting and impactful findings were around our Best-in-Class metrics. It turns out that life sciences manufacturers may not be doing as well as we might have thought. In fact, life sciences manufacturers are only barely on par with the Industry Average for the metrics benchmarked, including on time and complete shipments, OEE, production compliance, and track and trace response time. This then begs the question; shouldn't life sciences manufacturers be leading the way when it comes to quality and compliance as they once did as early adopters of quality and compliance management systems. At the highest level, answering this question and providing a road map to reaffirming this leadership position is exactly what our research has accomplished."

A complimentary copy of this report is now available and to obtain a copy please visit:

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About Aberdeen Group, a Harte-Hanks Company

Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

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