SOURCE: International Association of Outsourcing Professionals

August 11, 2008 08:50 ET

Leading Companies Share Outsourcing Governance Expertise

IAOP Governance Forum Slated This Fall in September

POUGHKEEPSIE, NY--(Marketwire - August 11, 2008) - Allstate, Blue Shield, Ameriprise Financial, IBM and PricewaterhouseCoopers are among companies that will share their experiences and best practices in outsourcing governance at the upcoming International Association of Outsourcing Professionals' (IAOP)™ Governance Forum.

In response to a member survey revealing that governance is the top concern of outsourcing professionals, IAOP's Governance Chapter presents the IAOP Governance Forum, Sept. 9, at the Marriott Downtown in Chicago, Illinois. It is the first in the new Outsourcing Leadership Series.

"Good governance and effective relationship management is what distinguishes outsourcing deals that deliver value from those that disappoint," said Danny Ertel, Certified Outsourcing Professional™ (COP), partner of Vantage Partners, and chairman of the IAOP Governance Chapter.

"Governance helps buyers go beyond just managing the risk of the deal, to realizing and exceeding their business case," he said. "Indeed, the capability to manage relationships for mutual value is what differentiates the top providers in an increasingly commoditized environment."

Forum Highlights

"IAOP's Governance Forum -- the first full-day, multi-track event dedicated to this critical issue -- is a unique opportunity to learn what really works in practice to enable companies to achieve the result they desire from outsourcing deals," said Jagdish Dalal, IAOP managing director, thought leadership.

Keynote addresses include a customer panel on "If We Had Only Known When... Governance Lessons from the Front Lines," featuring speakers from Allstate, Blue Shield of California and The Williams Cos., and "The Role of the Internal Audit in the Outsourcing Governance Process," with experts from PricewaterhouseCoopers.

Other in-depth educational sessions and companies speaking are:

--  Beyond Compliance: Governing for Value - Vantage Partners
--  Virtual Joint Ventures: A Tool for Outsourcing Governance and Effective
    Collaboration -  PROCURiTAS Limited
--  Contracts and Governance: Oil and Water or Oil and Vinegar? - Kirkland
    & Ellis, IAOP Chicago Chapter chairman
--  Governance of Offshore Outsourcing in Highly Complex Environments -
    Fiserv
--  Risk Management as Part of Governance - Ameriprise Financial
--  Straight Talk and Setting Expectations for Outsourcing Success - IBM
--  Fueling the Engine of Governance with an Effective Reporting Strategy -
    Expense Management Solutions
--  Governance and Tools: A Perspective on Where We Are, Where We Need to
    Go - Cameron School of Business, University of St. Thomas and IAOP

IAOP also will conduct a one-day intensive outsourcing governance workshop, Oct. 15 in Barcelona, Spain, prior to The 2008 European Outsourcing Summit.

For information and to register: http://www.outsourcingprofessional.org/content/23/154/1607/.

About IAOP

The International Association of Outsourcing Professionals (IAOP) is the global, standard-setting organization and advocate for the outsourcing profession. With 40,000 customer, advisor and provider members worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses.

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