-- Rapidly deploy new offices -- Easily manage changes and reduce costs -- Integrate call routing across 16 locations using AltiGen's Voice-over- IP capability -- Provide superior support by centralizing calls and utilizing AltiGen call center tools"In the future, Firefly Legal plans to implement AltiGen's 'skills based routing' capability," said AltiGen Vice President of Sales Mike Plumer. "Client calls will automatically route to the agent best able to answer their question. It's great to see a growing company like Firefly Legal that's added hundreds of extensions utilizing our technology to improve operations." About AltiGen Communications AltiGen Communications, Inc. (
Legal Services Firm Grows to 16 Locations With AltiGen Unified Communications Solution
Firefly Legal Inc. Integrates Offices in 16 Cities With AltiGen Voice-Over-IP
| Source: AltiGen Communications
SAN JOSE, CA--(Marketwire - December 7, 2009) - AltiGen Communications, Inc. (NASDAQ : ATGN ),
the leading provider of integrated Microsoft-based Unified Communications
solutions, announced today that Firefly Legal Inc. has now deployed
AltiGen's software-based Voice-over-IP solution in 16 cities across the
U.S.
Firefly offers associate legal services to attorneys nationwide. From
process serving to court filing, expedited courier services to skip tracing
and searches, Firefly has earned a reputation for reliable personal
services and results delivered efficiently with integrity every time. For
Firefly, being a leader in their industry means being the best possible
support system for their clients. Headquartered in Mokena, Illinois,
Firefly has remained a leader through partnership, growing rapidly from two
offices to 16 locations in just over five years.
"AltiGen's solution is easy to implement, easy to expand and very agile
when you want to make changes," said Firefly's CIO Cliff Dillman. "When we
replaced a Nortel system with AltiGen at our headquarters five and a half
years ago, AltiGen's local dealer Inacomp involved our IT team in the
installation. In the new offices we have opened since, we simply call them
to stage and ship a MaxCommunications Server (MaxCS) system directly to the
new location. Our IT team then installs and manages the system, allowing us
to save significantly on our communication costs. AltiGen's Enterprise
Manager lets us automatically make extension and system changes to all 16
systems from a single application."
In addition to rapid deployment, AltiGen's software-based solution has
provided the company with tools to ensure optimum client support. Incoming
calls are centrally routed to a dedicated client support center utilizing
AlitGen's call center applications.
"We received a huge positive response when we implemented AltiGen," said
Firefly Director of Customer Service Michelle Villa. "We are using all of
the call center tools to monitor, coach and route calls effectively.
Instead of a client waiting a few minutes for someone to answer at a local
office, our team is consistently able to answer on the first ring. We are
able to effectively process a large number of calls while freeing the local
office from answering the phone. AlitGen's call reporting application also
allows us to track and measure every client call."
Firefly Legal has utilized AltiGen's software based solution to:
NASDAQ : ATGN ) is a leading provider of 100
percent Microsoft-based VoIP business phone systems and Unified
Communications solutions. Having more than 10,000 customers around the
world, AltiGen solutions are designed for high reliability, ease of use,
seamless integration to Microsoft infrastructure technologies, and are
built on a scalable, open standards platform. AltiGen's worldwide
headquarters is in Silicon Valley, California, with international
operations based in Shanghai, China. Local sales, service and support are
provided by AltiGen's worldwide network of over 300 certified partners. For
more information, call 1-888-ALTIGEN or visit the web site at
www.altigen.com.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning
of Section 21E of the Securities Exchange Act of 1934, including, without
limitation, statements regarding the continued market acceptance of our
Voice over IP telephone systems, call center offerings, and AltiGen's
ability to successfully grow its partnerships with Microsoft vendors. These
statements reflect management's current expectation. However, actual
results could differ materially as a result of unknown risks and
uncertainties, including but not limited to, risks related to AltiGen's
limited operating history. For a more detailed description of these and
other risks and uncertainties affecting AltiGen's performance, please refer
to AltiGen's Annual Report on Form 10-K for the fiscal year ended September
30, 2008 and all subsequent current reports on Form 8-K and quarterly
reports on Form 10-Q. All forward-looking statements in this press release
are based on information available to AltiGen as of the date hereof and
AltiGen assumes no obligation to update these forward-looking statements.