SOURCE: LiveOps

LiveOps

June 22, 2010 08:00 ET

LiveOps Joins Salesforce.com and Fellow Cloud Computing Leaders at Cloudforce 2010 Event

Company Will Showcase Its Cloud-Based Technology Used by Salesforce.com and Other Leading Companies to Operate Mission-Critical Contact Center Environments

SAN JOSE, CA--(Marketwire - June 22, 2010) - CLOUDFORCE 2010 -- Today, LiveOps announced they will join more than 30 other leading companies at Cloudforce 2010, one of the largest cloud computing events of the year. Taking place today at the San Jose Convention Center, the event will feature 18 break out sessions and 50+ demo stations from a variety of cloud leaders. Along with attendees, exhibitors, speakers and sponsors, LiveOps will explore how cloud computing has changed the way we communicate, connect and work.

Award-Winning Technology Platform for the Mission-Critical Contact Center Environment
LiveOps will showcase its award-winning On-Demand Contact Center Platform, integrated with salesforce.com's Service Cloud 2, and provide attendees with real world examples of what cloud computing means to contact center operations. This leading-edge solution provides comprehensive capabilities enabling routing, reporting and agent productivity in the contact center environment.

LiveOps Customer Success
In addition to demonstrations of its award-winning technology, Cloudforce attendees will hear how LiveOps customers, including salesforce.com, have leveraged this fully integrated solution to drive down customer service costs and improve customer loyalty. For a preview of the salesforce.com case story and other enterprise users, please visit: http://www.liveops.com/resource-library/index.html

Cloudforce 2010 -- The Arrival of Cloud 2
Companies of all sizes and all industries are realizing cloud computing can deliver tremendous success with low cost and is fast and easy to use. With the rise of Facebook, Google and Twitter, companies are now transitioning to Cloud 2, employing the social networking features made popular by the consumer Web, and deploying them in the enterprise entirely in the cloud. The announcement of Chatter general availability is the first step for companies to integrate Cloud 2 feature with enterprise applications.

Supporting Quotes
"The combined solutions of LiveOps Contact Center Platform and salesforce.com's Service Cloud 2 have helped companies achieve better operational efficiencies, flexibility and real-time visibility across all their contact centers," said Paul Lang, SVP of product management and marketing for LiveOps. "Cloudforce is the quintessential place for companies to learn cloud computing best practices so we can develop better ways to share and collaborate in today's technologically focused business world."

"Cloudforce 2010 is the cloud computing event of the year, bringing together all the elite players of the industry," said Kendall Collins, chief marketing officer of salesforce.com. "The LiveOps On-Demand Contact Center combined with the Service Cloud 2 delivers a complete call center package and is helping customers deliver new levels of success."

Supporting Resources

About LiveOps
LiveOps is revolutionizing the world of work. The company offers innovative solutions aimed at solving technology and workforce needs for today's businesses. LiveOps' "Contact Center in the Cloud" is the award-winning technology platform that enables companies to enhance their consumer experience while achieving measurable operational efficiencies. Based on this same cloud-based platform, LiveOps offers "Workforce in the Cloud," the largest marketplace for call center workers, uniting more than 20,000 independent agents with companies in a wide range of industries including financial, health, insurance, retail, marketing and media. The company has created an environment where work and talent are unconstrained by geographical boundaries, and the right people are engaged in the right work at the right time. The company has been recognized by business and government organizations for its technology, innovative business model and visionary leadership team. LiveOps is headquartered in Santa Clara, California.

LiveOps is a registered trademark and LiveWork is a trademark of LiveOps, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.