BOSTON, MA--(Marketwire - August 19, 2010) - Longfellow Benefits, a Boston-based employee benefits consulting and advisory firm, was named a high-performance organization (HPO) by the Center for Organizational Performance in its first comprehensive diagnosis of an American organization. The Netherlands-based Center is an independent, international research and inspiration center for the permanent performance improvement of organizations.
Longfellow Benefits achieved an average HPO score of 8.7. Few companies attain that level under the Center's rigorous assessment.
"Longfellow Benefits is the perfect example of an HPO. It has achieved highly profitable growth in spite of the recession," said André de Waal, Ph.D., academic director of the center and an associate professor at the Maastricht School of Management. "Its strength lies in its service model: absolutely everything is oriented towards satisfying and retaining customers."
The firm assigns a team of associates to each customer. The team, which always includes a principal, senior VP, and seasoned consultant, is rounded out by additional layers of support such as a compliance officer, wellness coordinator, and communications specialist.
Through strategic partnerships with other firms, Longfellow Benefits gives clients HR, ERISA, and employment-law support plus access to proprietary products offering best-in-class practices, services, and products. Client communications is a top priority, and the firm uses technology to facilitate meetings, especially for clients in other states or with multiple locations.
Longfellow Benefits' watchwords are empathy, honor, dignity and respect -- not only for each other but also for customers and suppliers, de Waal said. "Everyone is treated in the same pleasant manner, is encouraged to share their ideas, and the partners are accessible to both customers and employees."
The Longfellow Benefits case will form an inspiring chapter in the English version of de Waal's HPO book to be released in 2011.
The Center for Organizational Performance provides the market with a continuous stream of new knowledge and inspiration regarding High Performance Organizations based on scientific and practical research that is collected in a unique HPO knowledge base. The Center (http://www.hpocenter.com/index.asp?lid=2&uid=7) provides knowledge in the form of diagnoses, interviews, books, articles, lectures and workshops with best practices. This knowledge supports organizations with implementing the desired improvements.
Serving organizations in New England and nationally, Longfellow Benefits provides employee benefits, retirement plans and executive benefits. The firm's technical depth, breadth of expertise, infrastructure, nimbleness, and service delivery help employers optimize each benefits dollar. Longfellow Benefits has been named to Boston Business Journal's Best Places to Work five years in a row.
For more information, visit www.longfellowbenefits.com or call 617-351-6000.
Contact Information:
Contact:
Henry Stimpson
Stimpson Communications
508-647-0705
HStimpson@StimpsonCommunications.com