SOURCE: Cicero Inc.

Customer Experience Management, Desktop Integration, Unified Desktop Solutions

April 13, 2010 10:27 ET

MAXIMUS Selects Cicero Inc. to Optimize Desktops

Integrated Desktop Solution to Increase Efficiency and Effectiveness of Customer Service Agents

CARY, NC--(Marketwire - April 13, 2010) -  Cicero Inc. (OTCBB: CICN), a leader in customer experience management and desktop integration solutions, announced today that it has been selected by MAXIMUS, a leading provider of government services worldwide, to provide an integrated desktop solution for its customer service operations. The new solution will automate tasks and integrate data across existing desktop applications in order to improve business user productivity. 

"Today's contact center desktop is riddled with inefficiencies that force agents to spend between 30-40% of their time making sure they complete administrative tasks versus conversing with and directly supporting customers," said Mike Garner, Chief Customer Officer at Cicero. "Cicero not only addresses these inefficiencies but improves agent effectiveness by delivering the right information at the right time to the agent so the customer is the focus of every interaction. We look forward to working with MAXIMUS in their efforts to increase the efficiency and effectiveness of their employees by optimizing the agent desktop."

About MAXIMUS
MAXIMUS is a leading provider of government services worldwide and is devoted to providing health and human services program management and consulting services to its clients. The Company has more than 6,500 employees located in more than 220 offices in the United States, Canada, Australia, the United Kingdom, and Israel. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index. Learn more at www.maximus.com.

About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero's XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com

Cicero, Cicero Integrator, and Cicero XM are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • Cicero Contact:
    Keith Anderson
    Director of Client Services
    Email Contact
    919-380-5092