Telecom Expense Management (TEM)

January 29, 2010 10:58 ET

MDSL Named a Finalist for Prestigious Telecom Expense Management (TEM) Award

LONDON and NEW YORK, NY and TOKYO and MACAU--(Marketwire - January 29, 2010) - MDSL, the leader in global cost management solutions, is one of three finalists for the AOTMP Industry Excellence Award in Telecom Expense Management (TEM) for its ground breaking VoIP-PSTN Cost Allocation Solution.

The latest solution from MDSL simplifies the management of corporate IP networks by clearly identifying, validating and allocating the costs of hop-off calls rerouted via the Public Switched Telephone Network (PSTN).

"The deployment of MPLS (MultiProtocol Label Switching) networks and VoIP services are constantly growing, driven by the opportunity for cost savings and better end-user services," says Philippe Lignac, TEM Sales Director. "Yet telecom administrators are left with the unique challenge of financially managing hop-off or off-net calls that breakout from their corporate, international Wide Area Network (WAN). By addressing this issue, MDSL is enabling organizations to achieve a greater return on investment (ROI) on their VoIP solutions."


MDSL first launched the solution in 2009 for an international company that had standardized its fixed Internet Protocol (IP) infrastructure on Cisco CCM IP clusters; one cluster for North America, one for Europe and one for Asia. Microsoft Office Communications Server 2007 was deployed to connect MPLS networks and VoIP services with legacy systems.

A required feature of the network design was the capability for voice calls to breakout, or exit, the internal corporate network at various points (MS hybrid mediation + gateway servers) to both the existing Cisco IP infrastructure and the PSTN network.

However, this capability brings with it some tough expense management issues:

  • Lack of a global solution for charging back costs.
  • Tracking off-net calls in order to generate internal bills.

These two factors greatly diminished the organization's ROI on its Unified Communications investment.


The MDSL solution matches and reconciles complex call records for internal billing purposes by taking feeds from the OCS/MPLS system, the internal corporate directory and CDR from vendors.


All off-net calls trigger the following outputs;

  • A clear report detailing the calling party and recipient.
  • A detailed description of the cost and carriers used resulting in a charge file sent to Accounts Payable for cost allocation.
  • All carrier invoices are automatically audited for errors and overcharges, resulting in savings of 10% or more, on average.

"We will present our solution during the TEM 2010 conference on February 15-17, in Orlando, Florida, and would be delighted to meet with organizations considering deploying UC or VoIP," says Ben Mendoza, CEO, MDSL. For additional information, or to view a case study, please contact our offices in New York, London or Tokyo or e-mail


AOTMP is the leading provider of information solutions for managing fixed and wireless telecom environments. Its proprietary certifications, benchmarks, standards and best practices deliver measurable improvement in efficiency and productivity for managing wireless, voice and data services. From Fortune 50 companies to SMB, enterprises seeking the best return on telecom and IT services turn to AOTMP's industry research, advisory services, educational programs and performance management systems to achieve operational and financial efficiency.

About MDSL

MDSL delivers software solutions and services that help international organizations reduce their costs significantly and on a global scale. More than 150 customers in over 34 countries trust in our products to improve their bottom-line results and ensure a fluid and controlled use of their telecom services.

Contact Information

  • MDSL Contact

    Janet Alicea
    Marketing Manager
    Phone: + or +1.917.385.2275
    Email Contact