January 22, 2008 14:05 ET

Made in IBM Labs: First IBM Software Development Lab in Malaysia

IBM Draws on Skilled Workforce to Fuel Tivoli Software Development

PETALING JAYA, MALAYSIA--(Marketwire - January 22, 2008) - IBM (NYSE: IBM) has announced its first software development lab in Malaysia. The lab will help accelerate the creation of products for IBM's Tivoli Netcool software group that focuses on the communications service providers.

The lab builds upon IBM's deep R&D commitment focused on the designing and developing first-of-a-kind solutions that respond to customers' computing challenges. There are currently 120 software engineers working in the lab with plans to increase by another 30 in 2008.

"The software development lab highlights Malaysia's role as an important location to help fulfill our global research, development and business strategy," said Ou Shian Waei, Managing Director, IBM Malaysia. "As a globally integrated company, we are committed to drawing on locally established skills and talent to create value for clients worldwide."

According to IDC Malaysia, the telco market in Malaysia is worth US$ 5,505.9 million. Telecom providers around the world need to defend service revenues and stimulate growth as tough competition demands faster service creation and delivery and an enhanced user experience.

Telecommunications companies today are facing a major shift from traditional voice services to non-voice services, such as music and video. Companies are also facing a shift from land lines to voice over IP.

"The lab here is part of more than 80 IBM development laboratories around the world giving these teams excellent access to the latest technology and talent to research and develop the industry leading software," said Gilbert Ho, Software Engineering Senior Manager for Tivoli software, IBM Malaysia. "We are committed to extending the Vallent product line and integrating them with the broader Tivoli and IBM portfolio."

The engineers at the lab are developing applications for all Tivoli Netcool Performance Management products worldwide to customers.

"This knowledge-driven investment by IBM is significant for Malaysia," said Dato' Badlisham Ghazali, CEO of Multimedia Development Corporation Sdn Bhd (MDeC). "The benefits are tremendous in terms of the sophisticated software technology that will be developed locally, the skilled positions that will be created and the endorsement by an industry leader that Malaysia is providing the requirements for IBM's future in research and development."

Ghazali continued, "The software development lab is also in line with MSC Malaysia's aspirations to become a global partner to companies worldwide and to increase the pool of internationally recognized k-workers. This is great opportunity for local knowledge workers and to make Malaysia a regional hub for information and communications technology (ICT) talent. IBM is globally renowned for its commitment to R&D and we are proud to provide the technological expertise and innovative people that contribute to the company's worldwide evolution."

MDeC will be working closely together with IBM Malaysia to identify and place its qualified candidates under MSC Malaysia K-Workers Development Initiative (KDI) in IBM's software development lab.

"This strategic move helps both parties to realize the potential of the country's ICT knowledge resources," he said.

In February 2007, IBM completed the acquisition of Vallent, a leading provider of operational support and network management software. Vallent had an established presence in Malaysia, employing 100 people. The Vallent technology, now part of Tivoli software at IBM, helps wireless service providers manage the performance of their IT network infrastructure through monitoring and reporting of wireless service quality and potential network problems before they impact a customer's experience.

About IBM Tivoli Netcool Software

IBM Tivoli Netcool software has been selected by more than 1,000 service providers globally, including all of the top 20 carriers. The software helps service providers ensure service quality; reduce operational costs and speed time to market. IBM software helps service providers address emerging opportunities in next-generation network transformation, fixed/mobile convergence, and IP Multimedia Subsystem (IMS) deployment.

For more information about IBM Tivoli Netcool software, visit

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