SOURCE: MaintenanceNet

January 15, 2008 11:00 ET

MaintenanceNet, Inc. Positioned to Meet Market Demand for Higher Service Revenues With SaaS-Based, 360-Degree Views of Service Contract Portfolios

Aberdeen Group Research Indicates Leading Firms Are Placing Strong Emphasis on Improving Service Contract Management Capabilities

CARLSBAD, CA--(Marketwire - January 15, 2008) - The results of a new Aberdeen Group research survey reveal that leading manufacturers are keeping a strong focus on their service contract management initiatives while looking to capture significant service revenues from existing customers. The survey, which encompasses more than 300 respondents from best-in-class organizations such as Canon, Cisco, Xerox, Siemens and Toshiba, was underwritten in part by MaintenanceNet, Inc., the leading provider of maintenance contract management services.

According to Sumair Dutta, research analyst for the Aberdeen Group, as corporations face shrinking product-based margins and rising resource costs, they will require new solutions for improving their service revenue initiatives. "Leading firms are looking to discover new sales opportunities and drive significant service revenue increases from the customers that they can retain," said Dutta. "Data analytics tools, like those provided by MaintenanceNet as part of their web-based platform, are examples of solutions that have been built to help manufacturers identify and act upon new opportunities within their existing customer bases for service and warranty sales, contract renewals and even technology refresh sales."

The Aberdeen research reveals that the best-in-class organizations surveyed reported having 60 percent of their customers under service contracts, as compared to only 31.9 percent for all other firms responding to the survey.

"Those manufacturers that aren't keeping a close watch on their attach rates -- meaning the number of products sold that are tied to service contracts -- are leaving money on the table," said Scott Herron, CEO of MaintenanceNet. "MaintenanceNet helps manufacturers and their channel partners dramatically increase not only attach rates, but also registration and renewal rates, to achieve substantial improvements in service revenues."

MaintenanceNet works by first solving the underlying data integrity challenges that exist in most maintenance service portfolios across the supply chain. Through a web-based, software-as-a-service (SaaS) platform, MaintenanceNet also provides a "register, renew, refresh" methodology that offers an entirely new approach to service contract lifecycle management, making it easier for manufacturers and their channel partners to recover lost revenue opportunities and sell more services.

To obtain a complimentary copy of the Aberdeen research report, follow the link: http://www.maintenancenet.com/pages/campaigns/aberdeen.html

About MaintenanceNet

MaintenanceNet is the leading provider of maintenance contract management services. The company's technology platform provides proven increases in overall profitability and revenue for manufacturers. MaintenanceNet's channel-friendly solutions automate and improve underlying data integrity, resulting in reliable customer information for registering and renewing service contracts. Using its online, interactive software as a service (SaaS) platform, MaintenanceNet provides the entire supply chain with a 360-degree view of their service contracts. The world's largest technology leaders -- such as Ingram Micro, Panasonic and Cisco -- turn to MaintenanceNet to achieve greater success in their service businesses. For more information, please visit www.maintenancenet.com or call 866-699-7212.

MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.

Contact Information

  • Contact:
    Kelly Crothers
    MaintenanceNet, Inc.
    +1.760.496.7575
    Email Contact

    Paula Johns
    Paula Johns Communications
    +1.760.487.1799
    Email Contact