SOURCE: Market Metrix

Market Metrix

November 05, 2009 15:56 ET

Market Metrix Hosts Guest and Employee Best Practices Webinar Series for the Asia Pacific Hotel Industry

SAN RAFAEL, CA--(Marketwire - November 5, 2009) - Market Metrix, LLC, the leading provider of customer and employee feedback tools for the hospitality industry, will host a 3-part webinar series for hoteliers providing responses to critical issues facing the hospitality industry. Webinar topics include:

--  Learn how to manage online reviews before they manage you
--  Improve guest satisfaction and loyalty for higher profit
--  Engage and motivate employees to drive top line growth
    

Hospitality companies in Asia are experiencing unprecedented competition and must identify partners who understand regional differences and offer industry leading tools to improve overall performance.

Market Metrix experts will share industry best practices and APAC results (by brand, country, city) as part of this webinar series.

Webinar #1: Learn how to manage online reviews before they manage you

Market Metrix has partnered with TripAdvisor to offer ReviewMetrix™, a suite of online tools to help hoteliers better manage the guest review process, narrow competitor performance gaps, and transform guest reviews into actionable data.

Learn how to manage online reviews before they manage you

Wed, Nov 18, 2009 6:00 - 7:00 AM GMT

Register for Webinar: https://www2.gotomeeting.com/register/334699899

Webinar #2: Improve guest satisfaction and loyalty for higher profit

Used by thousands of hospitality companies worldwide, CustomerMetrix™ is the #1 guest survey, analysis and service recovery system in the industry. Companies such as Dusit International and Sol Melia depend on CustomerMetrix to measure and improve performance against global and local benchmarks.

Improve guest satisfaction and loyalty for higher profit

Tues, Nov 24, 2009 6:00 - 7:00 AM GMT

Register for Webinar: https://www2.gotomeeting.com/register/526486978

Webinar #3: Engage and motivate employees to drive top line growth

EmployeeMetrix™ helps create emotionally-connected, loyal hospitality employees. This session will discuss how EmployeeMetrix has helped companies create engaged work teams, reduce turnover and improve productivity, guest satisfaction and profitability.

Engage and motivate employees to drive top line growth

Wed, Jan 6, 2010 6:00 - 7:00 AM GMT

Register for Webinar: https://www2.gotomeeting.com/register/628771978

About Market Metrix

Market Metrix (www.marketmetrix.com) has been helping hospitality companies turn feedback into performance since 1996. We combine award-winning research and powerful technology to help clients make the right business decisions. Our Software-as-a-Service (SaaS) products help clients improve guest and employee loyalty and gain control over the social media wave.

Contact Information

  • Contact:
    Sam Thanawalla
    Market Metrix
    Email Contact
    +1 (310)-428-2047