SOURCE: Kinetic Data

October 25, 2007 12:42 ET

Maryville Technologies Joins Kinetic Data Partner Program

Partnership Leverages Maryville's Presence in the Central U.S., Kinetic Data's Commitment to BMC Remedy Users

ST. PAUL, MN--(Marketwire - October 25, 2007) - Kinetic Data, the leading provider of third-party business service management (BSM) tools for the BMC Remedy Action Request System (ARS) platform, announced today that leading technology consulting firm Maryville Technologies has joined the Kinetic Data Partner Program.

Headquartered in St. Louis, Mo., Maryville Technologies provides IT Service Management (ITSM) consulting and infrastructure engineering services to organizations including many Fortune 500 companies. Their presence throughout the central United States will facilitate Kinetic Data's targeted growth in this region. Maryville is a BMC Technology Alliance Partner whose veteran consulting group has successfully completed over 100 BMC Remedy software implementation projects. They have built a solid reputation in numerous practice areas, including BMC Remedy software development and integration services, as well as consulting services for BSM solutions incorporating IT Infrastructure Library (ITIL®) best practices leveraging their IT Resource Optimization® prescriptive process methodology.

According to Bob Balassi, chief technology officer of Maryville Technologies, his organization does not enter into partnerships lightly. "Maryville has a very structured approach to analyzing potential partners that employs a hands-on analysis of the technology including its ability to integrate with IT Service Management solutions," stated Balassi. "In looking at Kinetic Data, we found a suite of products that adds value to the BMC Remedy ARS-based solutions. We believe many of our customers can benefit from Kinetic's software tools."

Kinetic Data develops BSM tools for companies that strive to build world-class service management capabilities aligned with ITIL frameworks. Their products enable enterprises that have implemented BMC's IT solutions to leverage that investment throughout the entire organization. Kinetic Data's Partner Program has been gaining recognition by the nation's leading resellers and systems integrators in the BSM marketplace as a key component of their growth strategies.

"As one of the earliest promoters of ITIL, Maryville understands the importance of aligning all of an enterprise's business processes with the IT department," said Mary Macdonald, director of marketing and partner programs for Kinetic Data. "Together, our approach to business process management practices will provide substantial value to our customers and prospects."

About Maryville Technologies

Maryville Technologies ( is a leading independent IT professional services firm enabling clients who pursue IT operational excellence. Maryville's infrastructure engineering capabilities focus on complex enterprise data center challenges including consolidation, virtualization, storage networking, migrations and capacity management. Maryville's prescriptive IT Resource Optimization® (ITRO®) delivery methodology, best-practice IT process definitions and enablement workshops accelerate the IT Service Management journey. Maryville's ePlaybook® best practice playbook library sustains value from IT Service Management investments.

About Kinetic Data, Inc.

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. As the only company exclusively focused on developing BSM and service delivery management (SDM) software tools specifically for BMC Remedy, Kinetic Data offers the most extensive portfolio of third-party, "built on BMC Remedy" packaged BSM applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped nearly 100 Fortune 500 and government customers -- including General Mills, Avon, Intel, 3M and the U.S. Department of Transportation -- implement BMC Remedy products aligned with ITIL best practices. The company serves customers out of its headquarters in St. Paul, Minn., and offices in Sydney, Australia. For more information, go to

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