SOURCE: MessageOne

October 22, 2007 08:05 ET

MessageOne Introduces the First Crisis Notification Solution With Integrated Incident Collaboration to Speed Recovery

New Collaboration Tools Will Dramatically Ease Communication and Coordination After Any Crisis

AUSTIN, TX--(Marketwire - October 22, 2007) - MessageOne today announced the Incident Collaboration Center™, a new managed service to address the fundamental problem businesses face recovering from a crisis. By providing one centralized location for communication and coordination, the Incident Collaboration Center will accelerate informed decision making, keep core workflow functioning and provide regular progress reports to all constituents.

The Incident Collaboration Center features interactive event logs, and allows document sharing and formal task management via a secure web portal. Employees, regardless of their location, can get access to and update key documents, provide status and gain approvals. By using the Internet to facilitate collaboration and share information, organizations can streamline recovery efforts and reduce the demands for ad-hoc status reports on busy crisis team members. In addition, the Incident Collaboration Center is not dependent on the customers' corporate network, so it is always available.

"It is crucial that businesses have tools to put continuity plans into action and to have the agility to react to a situation in real-time if business is interrupted," said Kenneth Alwin, Blue Cross and Blue Shield of Minnesota(*) business continuity program coordinator. "Our emergency notification capabilities are mature. Taking it one step further will be implementing crisis management tools and creating collaborative resources, like using the Incident Collaboration Center. These capabilities will enhance our ability to rapidly respond to events for an even quicker recovery."

The Evolution of Crisis Management

Until now, implementing a recovery plan after a crisis was done manually and over lengthy conference calls, which is time-intensive, costly and difficult. Even among the crisis team, responsibilities were often duplicated and people spent as much time finding out about the next task as it took to complete it.

Based on painful experiences and a lack of collaboration tools, companies are driving the migration from manual call trees and automated crisis notification to a new generation of solutions. Organizations are demanding solutions that enable ongoing collaboration and communication among the crisis team, employees and other constituents.

"Emergency notification and incident management solutions continue to evolve beyond finding people and distributing information," said Roberta J. Witty, analyst at Gartner. "Providing collaborative resources that make it easy to securely coordinate the recovery process is critical."

Incident Collaboration Center Enhances Emergency Notification Solution

A module of AlertFind, the Incident Collaboration Center provides the tools needed to collaborate during a crisis response. MessageOne's AlertFind has always enabled customers to quickly, securely and reliably distribute and collect critical information in real-time using all available modes of communication (e.g. cell phone, email, pagers, BlackBerry devices, etc.). With AlertFind, employees can also call in to a dedicated phone line to receive updates or be immediately connected to a conference call bridge to discuss next steps. The Incident Collaboration Center represents the next logical step in crisis management. Designed with input from current and potential customers, the Incident Collaboration Center offers four new unique features:

--  Collaborative incident logs:  Individual employees, teams or leaders
    can enter event status and task updates in real-time, as tasks are
    completed.
    
--  Formal task management: By offering checklists, progress tracking and
    compartmentalized task streams that can be remotely managed, the Incident
    Collaboration Center enables the management team and other employees to be
    informed of the next steps of the recovery.
    
--  Secure document sharing: Via a password protected web portal, the
    Incident Collaboration Center empowers employees to securely post plans and
    documents that need to be shared.
    
--  External website: Since companies often need to communicate progress
    to the public and the corporate website may be unavailable, the Incident
    Collaboration Center provides a website for keeping other constituents up-
    to-date.
    

"AlertFind has been battle tested by customers during hurricanes, power outages and more routinely through severe weather challenges," said Satin Mirchandani, president and CEO at MessageOne. "By successfully assisting our customers through varied emergencies, we knew they were meeting their first priorities -- ensuring the safety of their people and the continuation of business processes. Adding the Incident Collaboration Center helps the entire crisis management team speed recovery efforts while minimizing business disruption."

About AlertFind

With millions of users around the globe, AlertFind is the most powerful crisis notification and collaboration solution designed with the security and scalability to meet the unique needs of large organizations. AlertFind is built on the MessageOne Managed Services Platform which enables easy, rapid deployment, the ability to synchronize with corporate directories to maintain up-to-date user data and to be always available no matter what happens to local infrastructure and staff.

MessageOne's AlertFind has kept companies, communities and universities operating and enabled them to ensure the safety of their employees during and after Hurricanes Katrina and Rita, the July 2005 bombings of London's public transit system, the 2004 Southeast Asia tsunami, the 2007 Minneapolis bridge collapse and the 2003 Northeast power outage. AlertFind customers include the American Red Cross, Motorola, Allianz, Blue Cross and Blue Shield of Minnesota and Middlebury College.

About MessageOne

Headquartered in Austin, Texas and founded by Adam Dell, MessageOne is the leading provider of managed services for email management, archiving and business continuity. For enterprise email and wireless messaging systems, the company's Email Management Services (EMS) provides comprehensive email archiving, storage management and e-Discovery with the total continuity, recovery, and security protection only available from on-demand services. In addition, MessageOne's AlertFind provides guaranteed emergency notification and collaboration to help companies protect their employees during any crisis or disaster. Millions of users around the world depend on MessageOne for its award-winning on-demand services.

For more information, please visit (www.messageone.com).

* An independent licensee of the Blue Cross and Blue Shield Association.

Contact Information

  • For more media information, contact:
    Kirstan Ryan
    Email Contact
    512-366-7183