September 25, 2007 09:00 ET

Metrogas Chile Deploys Unified Communications Solution with Nortel and Microsoft

Unified Communications Facilitates Instant Collaboration, Furthering Productivity and Mobility

SANTIAGO, CHILE--(Marketwire - Sept. 25, 2007) - Metrogas S.A., the largest natural gas distributor in Chile, has implemented an advanced unified communications solution including products and services from Nortel(1) (TSX:NT)(NYSE:NT) and Microsoft (NASDAQ:MSFT). With this upgrade to unified communications, Metrogas will now benefit from incorporating IP technology with desktop applications to facilitate instant collaboration among its employees that furthers productivity and efficiency.

Metrogas' customer contact center is expected to benefit the most from the new unified communications solution through reduced response times to customer requests, while improving the quality of those responses to help increase sales, customer retention and satisfaction.

"One of the reasons we were most interested in integrating our communications platform with our data infrastructure was to help diminish the gap between incoming calls and the time to delivery of services," said Carlo Rojas, chief of technology innovation at Metrogas. "This innovative unified communications solution with Nortel and Microsoft allows our representatives to receive telephone calls anywhere they may be at anytime. This alignment between telephony and data is crucial to improve response times."

"Through our alliance with Microsoft, we are able to provide Metrogas a solution that delivers competitive advantage by simplifying and transforming its business communications," said Alejandro Bourg, director, Nortel and Microsoft Alliance for Nortel in the Caribbean and Latin America. "And Nortel has teamed with local partners to provide Metrogas with a smooth transition from its traditional phone system to a reliable, feature-rich, software-based solution designed to help improve productivity and reduce costs."

"For Microsoft each relationship is unique, and starts with developing a shared vision for delivering value to customers. Our unified communications solution with Nortel really breaks down the barriers between voice, email, conferencing, video, and instant messaging for our customers," said Antonio Budia, regional product manager for Microsoft Latin America. "This cost-effective solution makes the most of the technology that each company has to offer the market. It really is the complete convergence of desktop office functionality with advanced voice services."

The IP application will integrate more than 30 percent of Metrogas' headquarters, factory and executive divisions, and will provide high mobility to the sales area, which will be permanently available through PDA's or RIM Blackberry devices with audio, video, voice messages and e-mail capabilities.

The Nortel and Microsoft Innovative Communications Alliance unified communications solution is based on Microsoft Office Live Communications Server 2005 and its client application, Microsoft Office Communicator 2005, along with Nortel Communication Server 1000E and Nortel CallPilot unified messaging. Using core integration services from the Nortel Global Services portfolio, these products are combined to deliver full-featured telephony and unified communications capabilities.

Since the formation of the Innovative Communications Alliance in July 2006, customers have purchased and deployed more than 430,000 licenses of the joint technology.

Nortel's Global Services portfolio includes a full range of applications, implementation, management and support for end-to-end multi-vendor, multi-technology networks.

About Metrogas S.A.

Metrogas S.A. is a Chilean company that distributes Natural Gas to most parts of Santiago and the Metropolitan Region. Metrogas takes care of the environment and is a company that is open to new business opportunities. Metrogas was recognized for two consecutive years as "Best Service Company" by Pro Calidad, strategic alliance of Adolfo Ibanez University, Adimark and the Productivity and Quality National Centre.

About Microsoft

Founded in 1975, Microsoft (NASDAQ:MSFT) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at on Microsoft's corporate information pages. Web links, telephone numbers and titles were correct at time of publication, but may since have changed. For additional assistance, journalists and analysts may contact Microsoft's Latam PR Agency through:

About Nortel

Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel's technologies are designed to help eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at For the latest Nortel news, visit

Certain statements in this press release may contain words such as "could", "expects", "may", "anticipates", "believes", "intends", "estimates", "targets", "envisions", "seeks" and other similar language and are considered forward-looking statements or information under applicable securities legislation. These statements are based on Nortel's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which Nortel operates. These statements are subject to important assumptions, risks and uncertainties, which are difficult to predict and the actual outcome may be materially different from those contemplated in forward-looking statements. For additional information with respect to certain of these and other factors, see Nortel's Annual Report on Form10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC. Unless otherwise required by applicable securities laws, Nortel disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

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Use of the terms "partner" and "partnership" does not imply a legal partnership between Nortel and any other party.

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