Veterans Affairs Canada

Veterans Affairs Canada

June 22, 2010 11:59 ET

Minister Blackburn Presents Action Plan and Meets with Head Office Staff in Charlottetown

CHARLOTTETOWN, PRINCE EDWARD ISLAND--(Marketwire - June 22, 2010) - The Honourable Jean-Pierre Blackburn, Minister of Veterans Affairs and Minister of State (Agriculture), made his second visit to the Charlottetown Head Office, and met with staff about his action plan for the next year.

"Two weeks ago, I revealed this action plan at the Royal Canadian Legion Dominion Command Biennial Convention, and it was important for me to come speak to our employees about it in person as soon as possible. After all, they are the ones who are in direct contact with our Veterans every day. And they contributed to the creation of this Action Plan, because many of their comments were useful to me as the plan was developed," said Minister Blackburn.

The action plan revolves around five points: examine the use of the Lump Sum Award; significantly reduce delays in processing client files; improve client services; help Canadians become better aware of the actions of our Veterans, including Modern-day Veterans; and finally, raise awareness in the private sector about hiring Veterans and about commemoration.

The Minister also discussed the results of a survey that was conducted recently by the department. It demonstrates the relevance of a key aspect of the New Veterans Charter. "Our survey indicates that the lump sum award is the preferred option for 69 percent of those Veterans who have received this benefit. This shows us that the changes that were made in 2006 were the right thing to do. We can still improve our services by better informing our clients about all of the other advantages offered through the Charter, but fundamentally, we are heading in the right direction."

During his visit, Minister Blackburn took advantage of the opportunity to visit different branches of the department, to chat with staff about their work, and to receive updates on various departmental projects. 

Contact Information

  • Veterans Affairs Canada
    Jitka Licenik
    Acting Media Relations Advisor
    Office of the Minister of Veterans Affairs
    Sophie Doucet
    Director of Communications
    Cell.: 613-608-3252