SOURCE: Thunderhead


April 06, 2010 07:00 ET

Missouri Employers Mutual Moves to Thunderhead NOW to Streamline Policy and Billing Communications

Thunderhead NOW Chosen Due to Its Open Standards-Based Architecture and Business User Control, Improving Flexibility and Reducing Time-to-Market

IRVINE, CA--(Marketwire - April 6, 2010) -  Thunderhead, a global leader in customer communications management solutions, today announced that Missouri Employers Mutual (MEM), the state's largest worker's compensation insurer, has selected the Thunderhead NOW platform. By empowering business users to manage the templates and rules in its customer communications, Thunderhead will enable MEM to accelerate time to market, reduce operational costs and ease demand on IT resources.

Headquartered in Columbia, MEM provides worker's compensation insurance to more than 12,000 policyholders in the state of Missouri. The insurance carrier chose Thunderhead NOW due to its XML-based design and open standards-based architecture, as well as its proven integration with MEM's Guidewire solutions. MEM was also attracted to Thunderhead's user-friendly design and focus on business user control.

"We needed a document-creation tool to integrate with our policy and billing systems," said Cassandra McGinnis, director of application development and support at MEM. "We chose Thunderhead because of its open standards-based architecture, scalability and potential to give more control of document changes to the business. We believe these features will improve MEM's flexibility and speed-to-market -- all of which will benefit our agents and policyholders."

With an easy-to-use interface, Thunderhead NOW allows non-technical authors and approvers across the organization to quickly make changes to content and business rules without involving the IT department, streamlining the customer communications process and increasing operational efficiencies. Thunderhead will also enable MEM to provide even better service, giving the company the opportunity to deliver new levels of personalization and relevance to each piece of correspondence delivered.

"We are excited to be able to provide MEM with an industry-leading customer communications management solution that meets the company's needs for greater flexibility and integration with its core systems," said Glen Manchester, CEO at Thunderhead. "It is essential for insurance companies like MEM to find ways to deliver an enhanced customer experience that sets them apart from the competition. We look forward to not only meeting MEM's current communication needs, but also providing multi-channel capabilities that will help the company meet the needs of tomorrow's customer as well."

About Missouri Employers Mutual
Headquartered in Columbia, Missouri Employers Mutual (MEM) is a mutual workers compensation insurance company benefiting its policyholders -- the employers of Missouri. With offices in Springfield, Kansas City and St. Louis, MEM is dedicated to providing policyholders with exceptional customer service, quality loss prevention expertise and timely, personal claims management. For more information please visit

About Thunderhead
Thunderhead is one of the world's leading providers of enterprise solutions for customer communications management. Thunderhead's innovative NOW platform empowers organizations to transform business communications into high performance customer experiences. Thunderhead front-ends CRM, marketing and other enterprise applications, providing a seamless cross-media customer experience, and features unparalleled personalization and multi-channel capabilities.

Thunderhead delivers improved customer satisfaction, loyalty and revenue outcomes. Its NOW platform enables business users to own the end-to-end process of managing customer communications, delivering significant efficiencies and cost savings, while at the same time providing enterprise-level control over regulatory compliance and brand.

Due to its unique combination of business user control, enterprise-class capabilities and open-standards foundation, Thunderhead has quickly established itself as one of the market leaders and is one of the fastest-growing software companies in the world. The company counts many of the world's leading private and public sector organisations as customers, including Allianz, Bank of America, Prudential, RBS Insurance, UBS and the Australian Department of Immigration and Citizenship. Thunderhead services its global customer base from offices located in North America, Europe and Asia Pacific.

For further information please visit

Contact Information

  • LEWIS PR for Thunderhead
    Brittney Wolff / Katie Eakins
    Email Contact

    Missouri Employers Mutual
    Jennifer Peck
    Director, Marketing Communications
    Email Contact