SOURCE: Mitchell International

Mitchell International

November 03, 2009 01:36 ET

Mitchell Launches New Product Category Into Collision Repair Market

Mitchell RepairCenter™ Offers the First Shop Workspace Solution for Repair Shops; a New Class of Collision Software That Includes Free, Downloadable Modules for the Entire Repair Market

SAN DIEGO, CA--(Marketwire - November 3, 2009) - Mitchell International, Inc., a leading provider of information, workflow and performance management solutions to the Collision Repair and Property & Casualty claims industries, today announced the launch of Mitchell RepairCenter, the industry's first Shop Workspace. Building on the strength of its market leading business management systems, repair information content, and customer satisfaction services functionality, Mitchell RepairCenter represents the first of a new class of software solutions -- the Shop Workspace -- that will transform how repair shops run their business for years to come. The Mitchell RepairCenter takes collision repair software solutions far beyond current offerings, giving shops the ability to manage the repair, the customer, and the business, all from within their own personalized workspace. Collision repairers are invited to design their own Shop Workspace firsthand at Mitchell's Booth #N3087 during NACE at the Mandalay Bay Convention Center in Las Vegas from November 5th-7th or visit for more details.

Mitchell RepairCenter enables shops to manage their business their way and dramatically improves how the collision repair industry purchases and puts software to work in their shop. Shops of all sizes will build their own Workspace by selecting from over 30 comprehensive modules that span the three key areas upon which great shops focus: the repair, the customer, and the business.

"We truly believe every shop will benefit significantly from Mitchell RepairCenter, so as a part of this exciting new release we are announcing that we will offer Mitchell RepairCenter QuickStart free of charge to the market. Beginning December 1st, the entire collision repair market can download Mitchell RepairCenter QuickStart for free and immediately put it to work for their shop," says Jason Bertellotti, Mitchell's Vice President of Repair Solutions. Mitchell RepairCenter QuickStart will deliver immediate value to shops through RC Statusing (track and communicate repair status to customers and partners), RC TechAdvisor (detailed repair procedures for GM, Chrysler, and Ford), RC Customer Experience Management (access to advanced CSI reporting), and RC Estimating Integration (automated Repair Order generation from all major estimating solutions). Mitchell RepairCenter QuickStart can be downloaded by any collision repair shop at no charge starting on December 1st by visiting

Mitchell RepairCenter creates the complete, customer-focused, repair order centric shop. With functionality within the following areas of operation -- Opportunity Tracking and Follow-Up, Financial Management, Customer Experience Management, Repair Procedures Management, Imaging and Paperless Office, Production Management, Parts Management, Labor Control and Estimating -- Mitchell RepairCenter keeps shops focused on exceeding their customers' expectations. Mitchell RepairCenter sets new standards for collision repair shops, not only by offering an overall repair-centric solution, but by delivering an industry first: a Shop Workspace that gives all collision repair shops real product choice and reduces overall cost of ownership.

About Mitchell RepairCenter

Mitchell RepairCenter equips repair shops to control and manage day-to-day operations from a single Workspace location. Mitchell RepairCenter's repair and opportunity management capabilities help close more business, identify bottlenecks and improve productivity to maximize the number of jobs shops can profitably handle at any given time. Its integrated accounting modules help to improve cash flow and track parts purchasing and credit, while key performance indicators roll up into dashboard viewing for easy, real-time analysis.

Mitchell RepairCenter is a shop's single, integrated access point for the critical repair procedure data that technicians need to overcome unique repair challenges posed by today's complex vehicle designs, in a safe and efficient manner.

Comprehensive customer experience management tools built within Mitchell RepairCenter improve customer loyalty, helping shops earn high customer satisfaction marks and increased referral business.

New features include online production management and repair status updates from a new Mitchell-hosted Website or via smartphone.

"Mitchell continues to drive technology innovation within the collision repair market to help shops reach their maximum performance. Guided by our core philosophy -- It's Your Shop. It's Your Workspace™ -- the Mitchell RepairCenter will redefine how shops manage their business for years to come," says Bertellotti.

About Mitchell International, Inc.

Mitchell International ( is a leading provider of information and workflow solutions to the Automotive Collision Repair and Property & Casualty Insurance Claims industries. The company's comprehensive solution portfolio streamlines the entire auto physical damage, bodily injury and workers' compensation claims processes. Mitchell enables millions of electronic transactions between more than 30,000 business partners each month to enhance partner productivity, profitability, and customer satisfaction.

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