SOURCE: my-eService


November 09, 2009 08:00 ET

My-eService and Knowledgebroker Partner to Bring Support Content to BMC Customers

Knowledgebroker Content Now Available With Virtual Chat for Remedy by my-eService

OREM, UT--(Marketwire - November 9, 2009) - My-eService, a leading provider of knowledge management and self-service software, today announced the availability of Knowledgebroker content with Virtual Chat for Remedy for BMC Customers. As a BMC Software partner, my-eService provides its integrated and complementary products to BMC Remedy customers.

"The addition of Knowledgebroker content to the product offering of my-eService means that BMC customers not only have access to high quality prepackaged knowledge, but it is now available through the most innovative self service tool we have seen in the BSM market," says Gayle Wetmore, VP of Marketing for Knowledgebroker.

"We have been gratified to see the reception Virtual Chat for Remedy has received from BMC customers, employees and partners. We keep hearing the word 'cool' over and over. We have worked with Knowledgebroker in the past to integrate their quality prepackaged content with Knowledge Management for Remedy which was acquired by BMC in 2005. We think Knowledgebroker content is a particularly good fit for our Virtual Agent because of the way some of their content is optimized for mobile devices," says Russ Tolley, VP of Business Development for my-eService.

"My-eService brings the kind of power and sophistication to the BSM customers that has only recently been introduced to the CRM Market. We have begun to see virtual agents used by large customer service organizations as a way to provide self service to their end customers, but until Virtual Chat for Remedy came along, they really had not yet been made available to support the Internal Business customers. We are excited to be part of this important breakthrough," says Don Langdon, VP of Development for my-eService.

Virtual Chat for Remedy is available from my-eService. For more information about Virtual Chat for Remedy by my-eService, please call 801-610-9150, email, or visit

About My-eService

My-eService is a leading provider of enterprise self service solutions for service desks and customer support centers using BMC Software applications. Our innovative solutions allow your support center to reduce support calls, improve support agent efficiency, and improve customer satisfaction. My-eService principals have been successful in developing industry-leading knowledge and self service tools for over a decade. Their last company was acquired by BMC Software in 2005. They have developed, implemented, and supported knowledge tools for thousands of customer, including enterprise implementations for Fortune 500 companies, attaining domain expertise and a proven track record in internal service desks and customer support centers.

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