SOURCE: Neverfail

April 28, 2008 07:05 ET

Neverfail Signs Houghton Mifflin Harcourt as New Customer

Publisher Relies on Neverfail to Keep Sales Force, Upper Management and IT Connected to Business-Critical Information

AUSTIN, TX--(Marketwire - April 28, 2008) - Houghton Mifflin Harcourt Publishing Company, one of the leading educational publishers in the United States, has selected Neverfail to keep its sales force connected to potential customers. Neverfail, a leading global software company providing affordable continuous availability and disaster recovery solutions, was selected to prevent server downtime and provide company executives with uninterrupted access to business-critical communications.

The need to ensure the accessibility of both BlackBerry® communications and IBM® Lotus® Notes prompted Houghton Mifflin Harcourt to initiate the search for a continuous availability solution. After an evaluation of possible solutions, Houghton Mifflin Harcourt selected Neverfail for its server environments to ensure the availability of business-critical information to its sales force and upper management. Neverfail's ability to deliver continuous availability maximizes potential sales opportunities and increases efficiency in the decision-making process.

"Prior to Neverfail, we had no way of switching over our BlackBerry servers, and consequently, risked interruptions in service at all hours of the night," said Chip Brady, corporate IT manager of messaging technologies, Houghton Mifflin Harcourt. "Now, with Neverfail in place, I know that any issues with our BlackBerry servers will be handled successfully and without any service interruption, which is critical not only to our business and to our employees' ability to communicate, but also to my peace of mind."

Neverfail solutions support 4,500 Houghton Mifflin Harcourt employees using BlackBerry smartphones and email on IBM Lotus Domino. Neverfail was put to work almost immediately after implementation. In November, Houghton Mifflin Harcourt experienced a system malfunction on its Domino server. In response, Neverfail initiated a switchover to the secondary environment. During this unplanned downtime, all services, including BlackBerry, remained completely accessible and uninterrupted.

"Neverfail technology provides Houghton Mifflin with assurance that server downtime will not have a negative impact on business operations," said Dave French, Neverfail Americas CEO. "We provide peace of mind by ensuring Houghton Mifflin's business-critical information is always available."

About Houghton Mifflin Harcourt

Boston-based Houghton Mifflin Harcourt Publishing Company is a global education company with approximately $2.5 billion in combined revenue. The Company publishes a comprehensive set of best-in-class pre-K-12 educational solutions, ranging from research-based textbook programs to instructional technology to standards-based assessments for students and educators. The Company also publishes an extensive line of reference works and award-winning literature for adults and young readers. With origins dating back to 1832, Houghton Mifflin Harcourt combines its tradition of excellence with a commitment to innovation. To learn more about Houghton Mifflin Harcourt, visit

About Neverfail

Neverfail is a leading global software company providing affordable data protection, high availability, and disaster recovery solutions focused on keeping users productive. Neverfail's software solutions enable users to remain continuously connected to the live software application irrespective of hardware, software, operating system, or network failures. Neverfail's mission of eliminating application downtime for the end user delivers the assurance of business continuity, removes the commercial and IT management costs associated with system downtime and enables the more productive use of IT resources. More information can be found at

Neverfail is a trademark of Neverfail Group Limited. All other trademarks, including Microsoft, Windows, and Exchange, are trademarks of their respective companies. Copyright © 2008 Neverfail Group Ltd. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, or translated into any language or computer language, in any form or by any means without prior express, written consent of Neverfail Group Limited.

Contact Information

  • For further information, please contact:

    North America
    Ann Taylor
    PR Director, Neverfail Inc.
    Tel: (512) 327-5777 ext. 1834
    Cell: (512) 970-4067
    Email Contact

    Beth Andrix Monaghan
    Tel: (781) 916-9090 x801
    Email Contact

    Lauren Drapala
    Tel: +44 (0) 208 392 4054
    Cell: +44 (0) 772 576 1451
    Email: Email Contact