SOURCE: Roger Reynold, Author

June 16, 2010 09:35 ET

New Book to Aid the Business Professional - Customer Service, Sales, Management; Roger Reynold, Author

"The Three Books of Business": an Insightful and Concise Guide to Improve the Customer Service Representative, Sales Professional, and Manager

CHICAGO, IL--(Marketwire - June 16, 2010) -  "The Three Books of Business" will introduce a people-oriented and service approach to the business world. It will elevate skill sets in the areas of Customer Service, Sales, and Management, all through a positive approach. Apply this book to help bring about an increase of morale, productivity, and self-appreciation.

About the author:

Roger Reynold is a business professional and multiple award winner. He has worked in the transportation industry for over twenty years, and obtained International Customer Service Representative of the Year in Fiscal Year (FY) 1995. The Customer Satisfaction Award followed in FY 1996, a select accolade given for providing outstanding customer service. 

Citations followed his years in Field Sales, including Account Executive of the Year for his Region in FY 2001, AE Supplier of the Year given by one of his largest customers in 2004, and President's Club in FY 2008. Roger also has management experience in the newspaper industry and supervisory experience in the health club field.

Mr. Reynold began writing this book seven years ago after going through cancer treatment. He wanted to give back more and outline winning procedures from his proven track record in this book. They can be applied to any industry.

  • ISBN-13: 978-1449911850
  • ISBN-10: 1449911854

The book can be found on various websites including Amazon.com by typing the title, one of the ISBNs in the search fields, or you may click the following link:

http://www.amazon.com/Three-Books-Business-Representative-Professional/dp/1449911854/ref=sr_1_1?ie=UTF8&s=books&qid=1274915360&sr=8-1