SOURCE: Paciolan

August 01, 2006 18:16 ET

New Era Tickets and Paciolan Power the Ticketing Systems for 18 Arenas

IRVINE, CA -- (MARKET WIRE) -- August 1, 2006 -- Paciolan and New Era Tickets announced today that four additional arenas have adopted the New Era Tickets system powered by Paciolan, since January 2006. This brings the total number of arenas leveraging the New Era Tickets ticketing system to 18. These arenas leverage their ticketing systems to dramatically increase profits, maximize Internet ticket sales, and to better control their brand and customer experience. New Era Tickets is a subsidiary of Philadelphia-based sports and entertainment firm Comcast-Spectacor.

Many arenas transitioning to New Era Tickets realize increased profits by keeping a greater share of their ticketing fees. "We quadrupled our ticketing income in just one year without losing promoters, events, customers or ticket sales," said Doug Higgons, General Manager of the Ted Constant Center and Vice President with Global Spectrum. "The results speak for themselves and we are ecstatic about our new ticketing system."

The Iowa Events Center leveraged the Internet to quickly sell-out tickets online to many high demand events. "We quickly sold-out over 9,000 Soul 2 Soul concert tickets, featuring Tim McGraw and Faith Hill, during a one day on-sale with over 60% of all tickets sold via the Internet," said Matt Homan, General Manager, Iowa Events Center. "Plus, our new ticketing system allows us to set our own convenience fees and reap the financial upside of controlling those fees. It allows us to be aggressive in generating revenues without price gouging our customers."

With the power to control more aspects of their ticketing business, many arenas benefit by leveraging their brands to generate incremental revenue. The Everett Events Center sells advertising on their ticketing website and generates revenue from the delivery of print-at-home ticket sales. Additionally, the box office fully controls the customer experience from start-to-finish offering exceptional customer service while maximizing cross-sell and up-sell opportunities. "We wanted to provide the best possible service to our customers while maximizing our revenues," said Kim Bedier, General Manager, Everett Events Center. "The Paciolan-powered New Era Tickets system allows us to achieve these goals and more."

"We are excited to provide these arenas with the industry's most powerful and flexible ticketing system. Not only do New Era clients realize greater financial reward, but they also build lasting relationships with their fans by maintaining full control of their ticketing infrastructure," stated Fred Maglione, President & CEO of New Era Tickets.

"We could not be happier about our relationship with New Era Tickets and our ability to jointly serve the arena market. Coupling New Era Tickets' arena management expertise with the power of the Paciolan ticketing infrastructure empowers forward-thinking arenas to effectively run their business," said Dave Butler, CEO, Paciolan.

About New Era Tickets

New Era Tickets provides customized ticketing, database marketing, and access management functionality to sports and entertainment organizations, enabling them to sell and manage their own ticket sales. In addition to helping organizations create their own ticketing brand in their individual market, New Era Tickets establishes retail outlets and also manages a large capacity call center. Owned by Comcast-Spectacor, the Philadelphia based entertainment management firm, and powered by the Paciolan technology, an industry leader for over 25 years, New Era Tickets is bringing control of the box office back to the box office.

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About Comcast-Spectacor

Comcast-Spectacor ( is the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the Philadelphia 76ers (NBA), the Philadelphia Phantoms (AHL), the two arenas in which their teams play, the Wachovia Center and Wachovia Spectrum, four Flyers Skate Zone community ice skating and hockey rinks and Comcast SportsNet Philadelphia. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 50 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities; Front Row Marketing Services, a commercial rights sales company; and 3601 Creative Group, a full-service in-house advertising agency. Comcast-Spectacor also owns the Bowie Baysox, the Delmarva Shorebirds, the Frederick Keys baseball teams, all affiliates of the Baltimore Orioles. In a partnership with Disson Skating, Comcast-Spectacor annually produces 10 nationally televised figure skating spectaculars on NBC.

About Paciolan

Founded in 1980, Paciolan is a leading ticketing enabler, providing ticketing, fundraising and marketing technology solutions for top venues across North America. Paciolan provides a wholly integrated infrastructure that puts venues in direct control of their customer relationships, brands and revenue potential. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Collectively, Paciolan clients sell over 100 million tickets annually representing approximately 25% of all live event tickets sold in the US. Paciolan is a privately held corporation based in Irvine, California.

Representative customers include: Thomas & Mack Center, Louisiana State University, University of Oklahoma, University of Nebraska, The Resch Center, University of Michigan, Florida State University, University of Maryland, University of Southern California, University of North Carolina at Chapel Hill, the Colorado Rockies, San Diego Padres, Philadelphia Phillies, Denver Center for the Performing Arts, The Charlotte Arena, Toronto Symphony Orchestra, American Museum of Natural History, Boston Museum of Fine Arts, National Aquarium in Baltimore, Dover Downs Entertainment, Inc. and many other leading venues across North America.

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Contact Information

  • New Era Tickets Editorial Contact
    Fred Maglione
    President & CEO
    Email Contact

    Paciolan Editorial Contact
    Shaw Taylor
    Marketing Director
    Email Contact