SOURCE: OR-Live, Inc.

January 17, 2008 14:56 ET

New Online Welcome Center Helps Prepare Le Bonheur Patients and Families for Hospital Stay

MEMPHIS, TN--(Marketwire - January 17, 2008) - Le Bonheur Children's Medical Center continues to provide families with exceptional service by offering their new Online Welcome Center. The Online Welcome Center is an innovative, web-based technology that gives patients and their families video tours of Le Bonheur as well as providing them with the information they need to know before arriving to make their visit as easy and stress-free as possible.

"Our goal for creating the Online Welcome Center is to better inform parents about Le Bonheur and what they can expect upon arrival. Our hope is that this tool will help ease the stress of bringing your child to the hospital," said Jennilyn Utkov, director of marketing for Le Bonheur. "Through the Online Welcome Center, we can provide patient and physician education regarding hospital resources, insight on the patient experience, directional information including where to park, where to check in and a comprehensive layout of our facility."

Some highlights of the Online Welcome Center include:

-- Video tours of the hospital, highlighting various areas Le Bonheur

-- Overview of medical services

-- Online pre-registration instructions

-- PDF downloads of a campus map and patient and family guide

-- Ability to make an appointment, get a physician referral, or ask a question about services

-- Video segments highlighting general patient information.

Video topics include:

- Welcome to Le Bonheur
- Getting Here
- Getting Settled
- Parent Partnership
- Amenities at the Hospital
- Activities and School
- Your Care Team (overview of Le Bonheur staff members)
- Going Home

-- Access to previous surgical webcasts and healthcasts

To access the Online Welcome Center, log on to http://www.lebonheur.org and click on Visit Our Online Welcome Center on the left hand side.

To learn more about Le Bonheur Children's Medical Center, visit: http://or-live.com/rams/met-1832-mkw-q.ram

The Online Welcome Center is produced by OR-Live.com, a trusted source for surgical video.

Contact Information

  • Contact:

    Alex Fraser
    Director of Marketing
    OR-Live, Inc.
    860-953-2900 x 214
    Email Contact

    Jennifer Parris
    Communications Specialist
    Le Bonheur Children's Medical Center
    901-287-6030
    Email Contact