SOURCE: Autotask Corporation

Autotask Corporation

February 16, 2010 15:54 ET

New Version of Autotask Released to Enhance Security, Improve Productivity, Expand Integrations

Latest Release Set to Automatically Update All Existing Autotask Customers on Feb. 17 and 18

EAST GREENBUSH, NY--(Marketwire - February 16, 2010) -  Autotask Corporation, developer of the world's number one, fully-hosted IT business management platform, today announced the latest release of its flagship Autotask Pro® and Autotask® Go! software. The new version includes a broad array of features and user-requested enhancements. It will be deployed through the Autotask 'cloud' and instantly available to users in North America on Feb. 17, and global users on Feb. 18.

Among dozens of additional feature requests and enhancements, Autotask's Feb. 2010 release includes the following:

  • One-Click Customer Support - A new pull-down menu item right inside the application lets users submit or view their support tickets, giving improved access to the award-winning Autotask customer support team.
  • New Executive Reports Screen - the new consolidated reports page displays data from Standard and Live Reports in the Financials, Projects, Resources, Sales and Service Desk modules.
  • LPI MW 2009 - The most current version of Level Platforms Managed Workplace 2009 (scheduled for release in March 2010) is supported, including enhancements that allow monitoring of multiple VAR domains.
  • Deeper Zenith Infotech Integration - The bi-directional information flow has been extended to include changes to ticket status on either side, and ticket updates from Zenith can now be made available for end-users through the Autotask Client Access Portal.
  • Enhanced Account Alerts and Pop-Ups - Client-specific pop-up messages and warnings can now be programmed to appear when tickets are created or acted upon.
  • New and Improved Time Sheet Summaries - The timesheet summary section now includes new bar graphs for at-a-glance visibility into Total Hours, Billable Hours and Non-Billable Hours
  • Enhanced Security Provisioning - Autotask now allows Administrators to eliminate the "Delete" functionality across Accounts, Contacts, Opportunities, Service Tickets and more.

"I'm amazed at the frequency that Autotask is able to provide us with meaningful product improvements," said Osama Faris, CEO of FAR. "Best yet, I don't have to lift a finger to gain access to the new enhancements -- it's all done behind the scenes automatically, and available the next time I log on, without a hiccup." 

Autotask CEO Bob Godgart credits his customers, partners and staff for the culture of continuous improvement and the steady stream of enhancements that ensure Autotask stays ahead of the day-to-day operational demands of its users. "We have development teams literally working around the clock to deliver regular updates to our customers every quarter. No other IT business management solution or PSA platform can deliver these advances as quickly and seamlessly to all of their customers."

About Autotask Corporation

Autotask is the No.1 IT business management platform offering a better way to sell, deliver, and manage a portfolio of IT services. Delivered through a robust cloud-based infrastructure and accessible from literally any PC or device connected to the internet, Autotask gives an IT service business access to and control over all critical business processes.

Service providers use the Autotask platform internally to manage their contacts, sales opportunities, contracts, projects, service tickets, to-dos, notes, time entries, expenses, inventory, invoices and reports. Autotask also offers a powerful interface to manage outsourced work, collaborate with clients, and network online with peers. For more information, go to www.autotask.com or call (518) 720-3500.

Contact Information

  • Media Contact:
    Jennifer Anaya
    iD8 Marketing | Strategy (for Autotask)
    +1.714.335-5344
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    AIM: JenniferiD8