SOURCE: Cincom Systems

June 07, 2007 07:00 ET

Ninety-Four Percent of Cincom Customers Report Good, Very Good, or Excellent Service

Nine out of Ten Customers Would Recommend Cincom to Others

CINCINNATI, OH--(Marketwire - June 7, 2007) - Cincom Systems, Inc.'s customer service and support announced the results of a customer service survey conducted from January 2007 through May 2007. Over 600 surveys were sent only to customers who had actually used Cincom's support services.

2007 Survey Results - Good, Very Good, or Excellent

--  Ninety-four percent of customers rated the overall quality support
    received from Cincom as good, very good or excellent.
    
Skilled +
--  Ninety-four percent of customers rated the support skill level as
    good, very good or excellent.
    
Sense of Urgency =
--  Ninety-three percent of customers rated Cincom support engineers'
    sense of urgency in resolving the problem as good, very good or excellent.
    
Nine Out of Ten Customers Would Recommend Cincom to Others
--  Ninety percent of customers would recommend Cincom software to another
    company.
    
Real Comments from Real Customers
--  "This was the first time I have been responsible for contacting Cincom
    and it was easy, fast and enjoyable!"
    
--  "If all support personnel in the IT industry were as knowledgeable and
    efficient as [Cincom employees], it would be a dream come true."
    
--  "My questions and problems were answered perfectly in a very short
    time. Thank you."
    
--  "Your engineers are responsive, honest and friendly compared to other
    vendors we have to deal with. Keep up the good work. Thanks for your
    attention."
    
About Cincom Systems

Cincom delivers and supports innovative software and services to simplify complex business processes. For nearly 40 years, Cincom has enabled thousands of clients worldwide to increase revenue, control cost, minimize risk, and achieve rapid ROI.

For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the company's website at www.cincom.com.

Cincom and the Quadrant logo are registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

© 2007, Cincom Systems, Inc. All Rights Reserved

Contact Information

  • Media Contact:

    Sherrie Eimer
    Manager
    North America Call Reception and Help Desk
    Cincom Systems, Inc.
    513.612.2133
    Email Contact