SOURCE: OAISYS

OAISYS Opens Office In U.K.

February 17, 2010 08:00 ET

OAISYS Expands Globally With UK Office Opening

Call Recording Solutions Leader Now Accepting Applications for UK Telecom Resellers

TEMPE, AZ and CAMBRIDGE, ENGLAND--(Marketwire - February 17, 2010) -   OAISYS®, a leader in small- to medium-sized business (SMB) and enterprise-class call recording and contact center management solutions, today announced that it has expanded operations globally with the opening of the OAISYS Limited UK office in Cambridge, England. OAISYS Limited is accepting applications for UK telecom resellers. The OAISYS UK office will handle the company's business throughout the European market.

With the opening of the OAISYS UK office, SMBs and enterprises throughout Europe now have access to the award-winning OAISYS Talkument® and Tracer call recording solutions. Compatible with leading IP business communications systems available in Europe, including those from Avaya, Mitel, Toshiba, ShoreTel and others, Talkument and Tracer help companies improve customer service, reduce costs, increase revenue and drive overall profitability.

"Our Talkument voice documentation and Tracer contact center management solutions, paired with our unrivalled pre- and post-sales support programs, have been well received by our North American customers, vendor partners and resellers," said Brian Spencer, president of OAISYS. "In response to market demand, we have opened the OAISYS Limited office, which allows us to extend our unique and proven value proposition to effectively service customer needs and telecom reseller revenue growth objectives in the UK market."

"OAISYS Limited is actively engaged in bringing on new resellers, and the interest level has been exceptionally high," said Kevin Burns, OAISYS Limited managing director. "The call recording industry is especially abundant with opportunities as more and more UK businesses recognize the benefits of our solutions for staff training, risk management and revenue protection. We're eager to meet the burgeoning customer demand for our products by building our authorized dealer network in the UK." 

OAISYS Limited will be exhibiting at the 2010 Convergence Summit North event, the UK's largest channel event, bringing together leading voice and data resellers with major convergence suppliers. The event will be held on March 16 and 17, 2010, at the Manchester Central Convention Complex. On display will be the latest version of Tracer, the industry's leading digital recording solution for contact centers. This latest release includes new feature enhancements to better support large-scale, enterprise-wide deployment of the award-winning professional interaction management software. OAISYS will be located at Stand Number 36.

About Talkument:
Talkument personal voice documentation and collaboration software utilizes patent-pending OAISYS Portable Voice Document (PVD™) technology to create digital media documents from business telephone calls, making them available to organize, retrieve, playback, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.

About Tracer:
Tracer is the industry's leading digital recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and auto call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.

Both Talkument and Tracer are compatible with the leading IP business communication solutions providers, including Avaya, Mitel, Toshiba, ShoreTel and more.

OAISYS provides an Application Programming Interface (API) that enables integrations with various predictive dialers, ACD and other contact center applications as well as commonly used business applications, including Salesforce.com®, Microsoft Outlook®, Microsoft Dynamics® CRM, and Microsoft SharePoint®.

For information about becoming an OAISYS Limited UK Authorized Reseller, please contact:

Kevin Burns, OAISYS Limited Managing Director
Office: 0844 73 66 152
Mobile: +447811201599
Kevin_Burns@oaisys.com

About OAISYS:
OAISYS® (www.oaisys.com) is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries -- including healthcare, automotive dealerships, financial services, and the public sector -- attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications system providers, including Avaya, Mitel, ShoreTel and Toshiba, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance and other critical business concerns. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.

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