May 05, 2010 08:00 ET

OTRS in Major Latin American Expansion

Opens Mexico City HQ and Jalisco Development Lab; Names Managing Director for Latin America

MEXICO CITY--(Marketwire - May 5, 2010) -  OTRS (, the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the opening of its new Mexico City headquarters and Jalisco development lab, together with the appointment of Alejandro Torres Padilla as the Managing Director for its Latin American operations.

"Our new operations in Mexico under Mr. Torres Padilla's leadership will make significant contributions to the worldwide adoption of open source Service Management solutions," said André Mindermann, CEO of OTRS. "Our new lab in Jalisco will speed the development of new OTRS releases, while our new consulting and support operations in Mexico City will open channels to Latin American customers and serve as a base for our growing regional strategic partnerships."

"OTRS is already generating a lot of excitement in Latin America, as it offers one of the most affordable and versatile IT Service Management and Help Desk solutions in the market," said Alejandro Torres Padilla, Managing Director of OTRS Latin America. "Our new headquarters and development facilities ensure that customers in our region will have world-class service and support for their OTRS deployments."

The company's latest OTRS::ITSM 2.0 release provides the first open source, ITIL-compatible change management solution, earning Pink Elephant's PinkVERIFY ITIL V3 certification. The new software provides efficient and reliable changes to various configuration items, such as setting up new employees with a laptop, telephone, and network access, implementing new systems and equipment, upgrading licensed software, and complying with new government regulations.

For OTRS inquiries in Latin America please contact: OTRS, S.A. de C.V., Oso 127-105, Col. Del Valle, 03100 México, D.F., MEXICO, T: +52 55 5524 3171

About OTRS
OTRS is the world's leading provider of open source Service Management solutions, available in 27 languages and used by over 80,000 corporate groups worldwide. The company grew out of the community project ( ). Founded in Germany in 2003, OTRS Latin America is headquartered in Mexico City, Mexico with offices in the Europe and the USA. OTRS enterprise support includes process design, application support, implementation, integration, customization, training, and OTRS managed services. The core OTRS product is a Help Desk system that supports efficient and intuitive logging, processing, and communicating of incidents & service requests by customers and service staff. OTRS::ITSM provides the first open source ITIL V3-compatible enterprise IT service management (ITSM) solution. For more information on OTRS products and services, or to become a software contributor or development sponsor, please visit

All product and company names herein may be trademarks of their registered owners.

Contact Information