Ombudsman Ontario

Ombudsman Ontario

January 02, 2008 16:28 ET

Ombudsman Now has the Power to Investigate William Osler Health Centre

TORONTO, ONTARIO--(Marketwire - Jan. 2, 2008) -

Attn. News Editors

Ontario Ombudsman Andre Marin now has the jurisdiction to investigate complaints about William Osler Health Centre, following the provincial government's appointment of a supervisor for the institution.

As announced by Health Minister George Smitherman on December 31, Mr. Ken White has been appointed as the centre's supervisor, reporting directly to the Minister.

While normally the Ombudsman does not have jurisdiction over hospitals in Ontario, that changes when the government takes direct control, since the Ombudsman does have jurisdiction over the Ministry of Health and Long-Term Care. The Ombudsman is also able to receive complaints about other hospitals that have been under provincial supervision in recent months, including: The Scarborough Hospital, Stevenson Memorial Hospital in Alliston and Huronia District Hospital.

Ontario is the only province in Canada whose Ombudsman does not have a mandate to oversee hospitals. Despite this, Mr. Marin's office receives many serious complaints about hospitals every year that cannot be investigated. A total of 228 complaints about hospitals were received in 2007.

Complaints about these hospitals or any provincial government service or agency may be made to the Ombudsman's Office at 1-800-263-1830, or via the online complaint form available at

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Contact Information

  • For more information or to arrange media
    interviews with Mr. Marin, please contact: Ombudsman Ontario
    Linda Williamson
    Manager, Communications and Media Relations
    (416) 586-3426