SOURCE: OpSource


February 17, 2010 08:00 ET

OpSource Customer Survey Reveals Key Trends in Cloud Computing Usage and Adoption

Respondents Expect Enterprise-Class Reliability, Security and Support

SANTA CLARA, CA--(Marketwire - February 17, 2010) - OpSource™, the leader in Cloud operations, today released the results of its first bi-annual OpSource Cloud™ customer survey, which revealed the maturing demands of the cloud user community as it moves from the first generation public cloud to offerings designed to support enterprise-class computing. While price is still the most important purchasing criteria, 100 percent SLAs, enterprise-class security and 24x7 support are emerging as key differentiators in this second generation cloud.

Overall, while more than 50% of respondents came from the Internet and software companies, the cross-industry adoption of cloud computing was evidenced by the large number of verticals represented, including finance, hospitality, retail and media. Further evidence of the growing importance of cloud computing was also demonstrated by whom the decision makers are, with 39% C-level executives, 16% IT managers/directors and only 13% software developers. Finally, it is clear that the cloud infrastructure as a service market is young, open and accessible with all respondents having tried multiple cloud providers before standardizing on OpSource Cloud.

Reliability and accountability are the number one cloud purchase criteria, with a 100% uptime SLA cited by 74% of respondents as being extremely important to their purchase decision. This isn't surprising as cloud adoption slowly moves from early adopters who are more likely to compromise to mainstream users who will not accept less than enterprise-quality service. Continuing this theme, security is top of mind with private networks and customizable firewalls important to more than half of the respondents. This shift to second generation cloud usage is also reflected in 63 percent of respondents identifying 24x7 live support as extremely important, with user configurable servers, API access and fast provisioning also cited as important or very important.

From an infrastructure perspective, industry-standard technologies from companies such as VMware, Cisco, Red Hat, Dell and Microsoft were extremely important to 44% of respondents, with almost 60% drawn to OpSource Cloud because of Windows/Red Hat Linux/CentOS server licenses being included in standard pricing. Cloud users are sending a message that they expect to find the same technologies in the cloud as they are currently using and that they will not trade lower cost for lesser capability. This will also continue to pressure Microsoft and Oracle, among many, to develop cloud licensing models for their databases and other services.

Finally, reflecting the importance of collaboration and community to the cloud generation, 70% of respondents utilized the OpSource Cloud community. This is particularly interesting as respondents see 24x7 live support and community as necessary for cloud adoption.

"Cloud adoption is growing and slowly working its way into mainstream computing," said Richard Dym, CMO, OpSource. "Cloud users are voting with their dollars and demanding a second generation cloud solution, a solution that doesn't comprise on security, reliability and performance. That is why we built OpSource Cloud with enterprise-class performance and controls in mind. We thank our customers for giving us great feedback to help shape this next-generation cloud."

OpSource Cloud is the first cloud to bring together the flexibility, availability and community of the public cloud with the security, performance and control the enterprise demands. OpSource Cloud is in public Beta and available for online purchase by the hour from For more information, please visit

About OpSource

OpSource™ provides complete cloud operations, infrastructure and services for companies of all sizes, from Software-as-a-Service (SaaS) ISVs to the enterprise, with hundreds of applications, millions of users and billions of transactions supported daily. 

OpSource Cloud™ is the first cloud to bring together the flexibility, availability and community of the public cloud with the security, performance and control the enterprise demands. Emphasizing security, OpSource Cloud provides enterprise users with a Virtual Private Cloud within the public cloud, allowing them to determine their own degree of Internet connectivity. For more information, visit

OpSource On-Demand™ empowers SaaS ISVs to bring the cloud to the enterprise by quickly and securely delivering their applications and services over the Web. Going far beyond full-featured managed hosting, the comprehensive, award-winning cloud operations solution includes the application management, compliance and business services that are necessary for on-demand business success.

Headquartered in Santa Clara, Calif., OpSource has cloud and web application delivery centers in Virginia, London and Bangalore. For more information about OpSource, visit

OpSource, OpSource Cloud, OpSource On-Demand, and the OpSource logo are trademarks of OpSource, Inc. All other trademarks and company names mentioned are protected by their respective owners.

Contact Information

  • For additional information, please contact:

    Eileen Conway
    OpSource, Inc.